Oliver Wyman – Head of Human Capital Services, Asia Pacific Region – Hong Kong

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About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries Oliver Wyman combines deep industry knowledge with specialized expertise in strategy operations risk management and organization transformation.

The firm has 7000 professionals around the world who work with clients to optimize their business improve their operations and risk profile and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan NYSE: MMC.

For more information visit. Follow Oliver Wyman on X@OliverWyman.

Why do we need you

As our Head of Human Capital services for Asia Pacific you will be the driving force behind an exceptional HR operations and services function across the regionleading with vision and purpose in a role that demands both strategic insight and operational mastery.

You will embody teaming resilience and adaptability as you tackle at pace the evolving challenges of a diverse and dynamic environment covering multiple countries in Asia Pacific. Leading a talented team of around 10 Human Capital professionals you will build and nurture trusted partnerships throughout our 13 offices across Australia South-East Asia Greater China and North Asia. You will collaborate across job families and Human Capital teams to ensure alignment with the unique needs and complexities of this expansive and fast-growing region.

Your leadership will be the catalyst for operational excellence fostering a culture of inclusion and innovation that turns complexity into opportunity. By driving seamless execution of critical Human Capital initiatives you will shape not only processes but also the employee experiencecreating an environment where every team member feels valued empowered and motivated to contribute meaningfully to Oliver Wymans ambitious growth and this pivotal role you will help attract develop and retain the exceptional talent that drives our future success across the region. If you are ready to lead with passion vision and lasting impact this is your opportunity to make a meaningful difference.

Whats in it for you

• A company with a strong brand and strong results to match.
• An inclusive and collaborative culture with a vibrant office environment.
• Competitive pay and outstanding benefits to help colleagues and their families live better physically mentally and financially.
• A culture of internal mobility with strong partnerships across Marsh McLennanHR and corporate functions.
• Colleague Resource Groups which provide access toleaders volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

What we will count on you to do:

• Lead the regional Human Capital Management & Services team with tactical precision and strategic insight collaborating closely with global Human Capital leadership and the APR Management team to drive initiatives that deliver real business impact.
• Empower inspire and ensure our Human Capital Services Managers have the skills to consistently deliver timely high-quality outcomes that meet our high-performance expectations setting a standard of operational excellence across the region.
• Champion your teams growth and continuous development through formal training and coaching fostering a culture based on empathy curiosity teamwork and innovative problem-solving.
• Oversee and support Human Capital Services Managers to ensure smooth timely and high-quality business-as-usual operations.
• Work closely with Market Office and other Human Capital Leaders to understand whats important to our diverse group of people tailoring Human Capital policies to best serve their needs while addressing local nuances.
• Serve as the primary liaison with Marsh McLennan on Human Capital initiatives representing the region effectively on key committees and project teams.
• Lead human capital-related M&A activities ensuring seamless operational integration and readiness to support growth and transformation.
• Independently manage day-to-day employee relations issues delivering timely risk-mindful and fair resolutions that maintain a positive workplace environment.
• Lead thorough and compliant investigations into grievances and misconduct working autonomously to maintain fairness and protect company integrity.
• Collaborate closely with the Marsh McLennan Employee Relations team on complex cases escalating issues appropriately and seeking expert advice to ensure effective resolution.
• Advise and partner with key stakeholdersincluding Legal Talent Managers and Leadershipon employment law policy interpretation disciplinary matters and performance management aligned with our global philosophy and approach.
• Lead regional communications on policy updates and ensure consistent equitable application of Human Capital policies maintaining audit readiness with accurate data management focused on user experience.
• Take full accountability for delivering efficient Human Capital operational functions including payroll HRIS personnel files employee transactions compliance and auditing ensuring smooth and reliable processes.
• Standardize and continuously improve regional processes to support compliance and quality service delivery.
• Use data-driven insights and operational metrics to guide decision-making and drive continuous improvements providing regular reporting to senior leadership.
• Lead and champion the regional Inclusion & Culture agenda partnering with the Regional Inclusion & Culture Lead to build an inclusive high-impact organizational culture.
• Help build and maintain a fair respectful and confidential workplace culture founded on mutual trust.

What you need to have:

• A minimum of 10 years experience as a HR practitioner preferably within a large globally matrixed organization operating across Asia Pacific.
• Experience in developing plans to address talent and people-related challenges or goals.
• A track record of leading a high performing multinational team to deliver robust and innovative outcomes (while having fun along the way).
• A proven ability to coach and advise senior leaders including challenging perspectives to facilitate thorough evaluation of issues and options.
• Curiosity to learn about Oliver Wyman and its people building a thorough understanding to support our diverse job families.
• Demonstrated experience in using data and various technologies to support informed decision making.
• Excellent written and verbal communication skills.
• A team player mentality driving collaboration and responsiveness to clients and teams needs.
• Enthusiasm and proactivity for staying current with HR and industry trends and sharing knowledge and key experiences with fellow leaders and colleagues.