Customer Success Specialist (Asia)

*Please Note* This role requires bi-lingual fluency in English Japanese (Mandarin a plus)

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors SecurityScorecards patented rating technology is used by over 25000 organizations for self-monitoring third-party risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.

About the Role

We are seeking a Customer Success Specialist to join our growing Customer Success organization on our Velocity team. This role is focused on driving impact across a large customer segment by leveraging Gainsight and other tools to deliver a consistent and value-driven customer experience. Youll play a critical role in driving renewals leveraging customer insights and automation to ensure customers realize ongoing value and continue their partnership with us.

This is an exciting opportunity to be a foundational member of the team shaping the future of how we deliver Customer Success at scale.

What youll achieve

• Drive customer outcomes and value via digital 1:M and 1:1 engagements
• Own renewal outcomes across a large customer portfolio managing forecasting engagement strategy contract negotiation and retention goals.
• Empower customers to become self-sufficient SecurityScorecard champions solving for their immediate needs while focusing on their long term success value realization and retention
• Monitor customer health usage and lifecycle signals to trigger proactive interventions and prevent risk.
• Design and execute scaled engagement programs (emails webinars) that drive adoption and product value.
• Partner with Support Sales Marketing and Product teams to route customer needs share insights and collaborate on lifecycle improvements.
• Track and analyze the effectiveness of programs iterating to improve outcomes for both customers and the business.
• Contribute to the evolution of the Scale CS motion experimenting with new approaches to improve reach efficiency and impact.

About you

• 1 year demonstrated success in a Customer Success role with direct renewal ownership
• Customer-obsessed: Devoted to ensuring our customers success and committed to advocating for our customers whenever possible
• Solid communicator: Able to communicate confidently & concisely through SecurityScorecard via email over the phone or in person with all audiences (from cross-functional team to customer Executives)
• Self-motivated and curious: Bias for action and work effectively in a highly ambiguous ever-changing environment
• Driven process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard the team and the customer
• Experience with SalesForce Gainsight Google Suite Zendesk Tableau is a plus
• Cyber/TPRM experience preferred (not required)
• Fluency in Japanese required (Mandarin a plus)

Benefits:

Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!

The estimated total compensation range for this position is $35000 - $55000 (base plus bonus). Actual compensation for the position is based on a variety of factors including but not limited to affordability skills qualifications and experience and may vary from the addition to base salary employees may also be eligible for annual performance-based incentive compensation awards and equity among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI