Business Analyst Customer Technology
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Team
This is a Customer Technology team that sits at the heart of commercial CRM delivery connecting sales services finance and marketing to translate business needs into secure scalable solutions. We work end to end from discovery and requirements through design and rollout in close partnership with architects security privacy and risk. The team is pragmatic collaborative and outcomefocused with strong exposure to Salesforce and adjacent platforms
About the Role
As a Business Analyst your primary focus will be on delivering detailed and accurate business analysis to support initiative objectives. You will be responsible for clearly documenting requirements facilitating effective communication with stakeholders and identifying opportunities for process improvements that align with business goals. Connecting potential with possibility. Collaborating closely with cross-functional teams including engineers product owners and quality assurance you will ensure a shared understanding and alignment throughout the initiative.
Your role will also involve supporting project delivery mitigating risks and ensuring the smooth implementation of new systems or processes ultimately contributing to the success of initiative and business outcomes.
Key Responsibilities
- Collaborate with stakeholders to establish initiative scope gather and document business requirements and ensure alignment with business objectives.
- Analyse and prioritise requirements defining key objectives scope and dependencies while ensuring traceability.
- Develop and document current and future state business processes to support business transformation initiatives.
- Assess technology solutions with architects security data and risks teams to ensure compliance with SEEK Technology Standards and Guidelines.
- Support project delivery planning change management and risk assessment to ensure smooth implementation of new systems or processes.
- Contribute to developing test cases facilitate UAT sessions and support testing to ensure solutions meet requirements and quality standards.
- Assist in backlog refinement iteration planning and progress tracking to ensure timely and effective delivery of user stories.
- Facilitate workshops and meetings with cross-functional teams share lessons learned and participate in SEEK communities to promote best practices and collaboration.
Qualifications :
Essential Qualifications Skills and Experience
- Commercial experience as a Business Analyst with expertise in conducting detailed analysis and documenting complex requirements.
- Strong interpersonal and facilitation skills with the ability to manage stakeholder expectations and communicate effectively across different teams and functions.
- Proficiency in business analysis tools (e.g. JIRA Confluence SQL) and business process modelling techniques.
- Experience in Agile methodologies including iteration planning backlog refinement and progress tracking.
- Strong problem-solving skills and ability to propose innovative solutions and process improvements.
- Basic knowledge of project management principles and change management processes.
- Ability to work effectively within and across multiple teams contributing to collaborative tasks.
Desirable Qualifications Skills and Experience
- Expertise in advanced elicitation methods and comprehensive analysis for complex requirements.
- Experience in managing multiple initiatives or significant workstreams with a focus on delivery and results.
- In-depth knowledge of Agile Lean and hybrid methodologies with practical application experience.
- Ability to provide guidance support and mentorship to junior team members.
Additional Information :
Perks and benefits
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working including a mix of office and work from home days depending on your role.
- Casual dress every day
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and educat ... View more
