ServiceNow ITSM Secops

Job Description:

Job Title: ServiceNow ITSM & SecOps Developer

Location: PAN India
Department: ITSM
Experience Level: Mid/Senior 6-10 years of experience

Position Summary

Key Responsibilities

ServiceNow ITSM Development

• Design configure and customize ITSM modules including:
  • Incident Problem Change Request Management
  • CMDB Discovery Service Catalog
  • Knowledge Management & SLAs
• Develop and maintain workflows Flow Designer flows business rules client scripts UI actions ACLs and server-side scripts.
• Implement service catalog items record producers and automated provisioning workflows.
• Build dashboards reports and performance analytics indicators.

ServiceNow SecOps Development

• Develop and enhance SecOps modules such as:
  • Security Incident Response (SIR)
  • Vulnerability Response (VR)
  • Threat Intelligence
  • SOAR / Automation Engine
• Build security playbooks enrichment pipelines and investigation workflows.
• Integrate security tools including SIEMs (e.g. Splunk QRadar) EDR platforms vulnerability scanners (Qualys Tenable) and threat intel feeds.
• Create automated response actions and orchestration workflows to support SOC operations.

Platform & Integration Engineering

• Design and develop REST/SOAP integrations with external systems (monitoring tools HR systems IAM messaging tools cloud services).
• Implement MID Server configurations data imports scripted APIs and OAuth/SAML authentication.
• Follow DevOps best practices for updating sets source control code reviews and controlled deployments.
• Ensure platform performance optimization governance and security compliance.

Process Leadership & Collaboration

• Work closely with ITSM process owners SOC analysts cybersecurity architects and business stakeholders to translate requirements into technical solutions.
• Provide mentorship and technical guidance to junior developers.
• Participate in ServiceNow roadmap planning upgrades and feature enablement.
• Maintain detailed documentation for workflows integrations and customizations.

Required Skills & Qualifications

Technical Skills

• 58 years of ServiceNow development experience.
• Hands-on expertise with scripting (JavaScript GlideScript Python/PowerShell for SOAR actions).
• Strong proficiency with Flow Designer Script Includes Business Rules and Scoped Apps.
• Strong understanding of CMDB Discovery service mapping and dependency visualization.
• Experience integrating ServiceNow with security tools cloud platforms and enterprise systems.
• Knowledge of MID Servers IntegrationHub Automation Engine and Orchestration.

ITSM & Security Expertise

• Solid understanding of ITIL v3/v4 processes.
• Practical experience with SOC workflows incident response and vulnerability management.
• Deep knowledge of ServiceNow ITSM and SecOps architecture and best practices.

Soft Skills

• Excellent communication documentation and stakeholder engagement abilities.
• Strong analytical mindset and problem-solving skills.
• Ability to lead complex technical implementations independently.

Preferred Qualifications

• ServiceNow certifications:
  • CSA (Certified System Administrator)
  • CIS ITSM
  • CIS SecOps IR VR
  • CAD (Application Developer)

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