ServiceNow SAMPro Consultant

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk it stands as the central authority and shared service delivery hub orchestrating all operational workflows processes procedures and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation we utilise the best digital capabilities of the ServiceNow to provide the very best experience to our Customers.

We are seeking an experienced and results-driven ServiceNow SAMPro Consultant to further develop and support our Software Asset Management solution within ServiceNow.

Key Responsibilities:

Own the end-to-end design build and run of the ServiceNow SAM Pro capability whilst ensuring accurate software discovery normalisation entitlement management compliance calculations and optimisation across on-premises cloud and SaaS estates.

Drive measurable cost avoidance audit readiness and robust governance while integrating SAM with associated ServiceNow modules i.e. CMDB/CSDM CSM / ITOM workflows.

Strategy & Design

Define SAMPro vision roadmap and operating model
Establish CSDM-aligned data model and governance for software models discovery sources and service mapping
Prioritise publishers/products by risk and value (e.g. Microsoft Oracle IBM Adobe VMware Salesforce)

Delivery & Development (Build)

Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to);

o Software model creation & normalisation categorisation lifecycle and de-duplication

o Entitlements (contracts SKUs metrics rights downgrade/upgrade rules secondary use)

o Compliance rules reconciliation and Effective Licence Position (ELP) logic

o Publisher Packs ( Oracle IBM) and content library utilisation

o Reclamation and software request flows (catalogue approvals fulfilment integration)

o SaaS Management (where in scope) licence utilisation off-boarding role rationalisation

o Cloud/Datacentre metrics (per-core per-processor CALs IBM PVU/RVU sub-capacity Oracle partitioning MS server/CAL containerised workloads)

Build integrations (e.g. Discovery SCCM/MECM Intune)
Develop using Flow Designer Integration Hub Business Rules UI Policies/Actions and Workspaces
Create dashboards & KPIs in Platform Analytics (i.e. compliance trends spend reclaim risk audit exposure)

Run & Support (Operate)

Maintain platform health upgrades patches store app updates regression tests and release notes impact review
Operate regular reconciliation cycles; produce ELPs and variance analysis
Run periodic data quality and normalisation checks (models installs usage contracts).
Prepare and support vendor audits
Maintain knowledge articles runbooks SOPs and training for all users
Provide expert support resolve defects; manage enhancement backlog

Qualifications :

Deep knowledge of SAM Pro data structures software model discovery model install usage entitlement allocation consumption and compliance tables
58 years in ITAM/SAM with at least 3 years hands-on with ServiceNow SAM Pro across build and run.
CSA (Certified System Administrator)
CAD (Certified Application Developer)
CIS-SAM (Certified Implementation Specialist SAM)
CISDiscovery and/or CISHAM
Microsoft/Oracle/IBM licensing accreditations or equivalent vendor-specific training
Deep familiarity with ServiceNow SAM Pro features: NDS Software Model Library Publisher Packs Reclamation SAM/SaaS Workspaces entitlement and SKU management usage metering and compliance engine
Understanding of ITIL/ITAM processes CSDM CMDB relationship modelling and Service Operations
Proven delivery of at least one enterprise-scale SAM Pro implementation (multi-publisher multi-region).
Track record of audit defence and material cost avoidance/savings.
Experience integrating discovery tools and endpoint managers and operating reclamation programmes
Proven track record in delivering a digital user experience to very high outcomes
Strong communication interpersonal and problem-solving abilities
Customer-focused mindset with a commitment to delivering high-quality support
Strategic thinking and decision-making
Ability to manage multiple priorities and meet deadline
Adaptability to evolving technologies and processes
Strong analytical and reporting skills
ITIL Version 4 Foundation Level certification

Additional Information :

Why Version 1

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance.
Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme.
Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies.
Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Remote Work :

Employment Type :

Full-time