Sr Analyst HR Ops Services

About us:

As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.

Overview about TII
At Target we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Targets global team and has more than 4000 team members supporting the companys global strategy and operations.

About the Role

As a Senior Analyst in Targets HR Shared Services you will lead the resolution of complex escalated or sensitive administrative tasks related to leave of absence (LOA) and accommodations. Your responsibilities include collaborating closely with on-site HR internal stakeholders Ops leadership the Leave and Disability team and team members to ensure compliant efficient and employee-centric outcomes.

You will also contribute to continuous improvement initiatives serve as a subject matter expert (SME) for your peers and uphold the highest standards of judgment documentation and cross-functional partnership.

Key Responsibilities

• Lead escalated or complex LOA administrative cases and accommodation requests including medical or non-standard scenarios.
• Serve as an SME for leave policies disability management and return-to-work processes.
• Partner with HRBPs the Leave & Disability team on-site HR Ops leaders and team members to manage high-risk or sensitive cases.
• Own return-to-work planning for team members requiring layered or evolving accommodations.
• Interpret and apply leave and accommodation policies using sound judgment in ambiguous situations.
• Drive quality by identifying gaps ensuring accuracy and prescribing effective action plans to eliminate errors and improve consistency in task management.
• Support or lead process improvement initiatives pilot programs and training projects within the team.
• Proactively assess potential risks and barriers when implementing new processes or streamlining existing ones ensuring mitigation strategies are in place.
• Represent the team in business reviews cross-functional discussions and contribute to strategic planning by providing insights into team performance metrics trends and areas of improvement.

Basic Qualifications

• Bachelors degree or equivalent professional experience.
• Minimum 8 years of experience in leave administration accommodations employee relations or HR operations.
• Strong knowledge of labor laws including ADA FMLA PWD Act and related compliance frameworks.
• Demonstrated critical thinking issue resolution and stakeholder management capabilities.
• Proven ability to manage escalations and influence cross-functional decision-making.
• Advanced proficiency in Microsoft Excel Outlook and case management systems.
• Excellent written and verbal communication skills with an ability to explain complex scenarios clearly.
  

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