Commercial Director of Quality Engineering

Description -

About the Company

HP the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world and we are here to create technology that makes life better for everyone everywhere. We apply new thinking and ideas to create more simple valuable and trusted experiences with technology continuously improving the way our customers live and work.

HPs vision and promise are to engineer experiences that amaze our customers. With the heart creativity and energy of a startup and the brain muscles and determination of a Fortune 100 corporation operating in more than 170 countries we continue to deliver ground-breaking new technologies to build on our 80 year legacy of innovation.

HPs commitment to diversity equity and inclusion its just who we are. From the boardroom to factory floor we create a culture where everyone is respected and where people can be themselves while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that youre more innovative and that helps grow our bottom line. Come to HP and thrive!

Job Description

The Commercial Business is a dynamic fast-paced multi-billion-dollar Business Unit that delivers Notebooks Desktops Thin Clients All-in-Ones Dockings and Display solutions to our Enterprise and SMB customers. The Quality Director will lead a critical function responsible to drive E2E Quality through the Product Life Cycle (PLC) from incubation to sustaining phase ensuring that all programs are launched achieving or exceeding targets on quality performance and customer experience. The role is responsible on the continuous improvement process in Sustaining phase and to bring the learnings to the new generations on architectural phase (Voice of the Customer).

The position is responsible of the Quality 3.0 initiative development and deployment achieving the ambitious goals between 2025 and 2028. The leader of this team will be responsible for linking the Quality teams with each of the main Commercial GBU functions (System Management R&D Planning Marketing etc) and to gain strategic alignment on PLC activities. This role will work closely with the CS functions on the service delivery models and quality improvement initiatives and with the rest of the Quality functions (Factory QPMs Telemetry team).

Key responsibilities

• Lead the Commercial QPM team responsible of the NPI Product Quality along the PLC process from incubation phase to sustaining phase achieving the quality goals at Intro and ensuring gen-to-gen improvement on the key metrics (AIR NPS etc)
  • Detailed Quality Plan for each NPI collaborating closely with the Validation Teams / ODMs in the SVTP plan review and execution.
  • Define the validation plan for NUDs beyond the basic SVTP plan looking for reliability to life robustness FMEA adoption risk mitigation. Raise the flag on any quality risk / gap as required to preserve the customer experience.
  • Drive the Early Warning phase during Intro 6/8 months to ensure that the field feedback is captured and resolved

• Lead the Quality Engineering team responsible to drive in new technologies / methodologies to structurally improve the quality experience from reliability to diagnosability to circularity. Define best practices / processes to adopt those methodologies within the PS organization.
• Lead the team responsible of the Executive Readiness process key Marketing / GBU / NPI Events unit readiness EEP/Beta units and in all cases manage close the loop feedback with the QPM team and R&D for better and faster triage of system integration issues (HW docks displays accessories HP IT AEM image..). Manage inventory and distribution of all UIRs for BPS (Marketing QPM FT&E) support key customer events (focus on AI initiatives)
• Lead the Quality 3.0 pan-PS initiative to structurally improve the customer experience on Quality embracing the ambitious targets on AIR NPS and process improvement through 2025 to 2027 through the main pillars of Reliability Risk Management E2E Solutions Validation and Operational Processes. Define outcomes (short term and long term) define and implement metrics to track it benchmark within the industry and externally define culture and behavior transformation activities. Work across PS functions and businesses to deliver those outcomes.
• Drive the team transformation to agile process data-driven decisions automation and digitization of processes towards a modern Quality vision.
• Ensure adoption of the Customer Experience & Metrics within the PLC. Advocate for customer validation processes (internal and external) joining efforts with Marketing function.
• As People Manager define the talent / roles required for the function to drive the Quality Transformation. Assign performance objectives track execution and manage end of year review process. Take actions to beat goal of 80% on Employee Engagement Index define and execute solid improvement plans based on VIA feedback. Foster people development and growth rotation career growth diversity and inclusion. Manage people recognition programs and tools to foster engagement.

Education and Experience Required

• Bachelors degree in Engineering
• 10 years of experience in GBU roles related to System Management R&D Supply Chain Support Quality
• 10 years of management experience leading international team.

Knowledge and Skills

• Quality Management System (QMS) driven by a GBU (Product Generation)
• Product Life Cycle (PLC)
• Quality Engineering principles and methodologies
• Financial background able to understand the P&L budget process ROI business case
• Lead high performance teams set vision and objectives employee engagement talent recruiting retention and development.

Behaviors

• Drive for Results achiever
• Resilient in face of adversity
• Change Agent challenge status quo
• Influencer and Partnership.

Impact/Scope

• PS Commercial Revenue Customer Experience account retention
• Telemetry as a tool to take better data-driven decisions in all the functional areas.
• Engineering team able to improve our reliability and to define plans for upcoming new technologies (NUDs) achieving our quality goals.

Complexity

• Drive technologies methodologies to avoid / simplify complexity (design sustaining and support phase) through serviceability diagnosability circularity. Influence R&D and Planning on strategic portfolio moves.

Location: Prefer local to Houston area however we may consider other locations within the continental US.

Travel: This role will require 25% travel.

Compensation: The base pay range for this role is $159650 to $255450 annually with additional opportunities for pay in the form of bonus and equity (applies to US candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits: HP offers a comprehensive benefits package for this position including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal