Collections Specialist

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Five9 is a leading provider of cloud software for the enterprise contact center market bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since2001 Five9 has led the cloud revolution in contact centers helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable secure compliant and scalable which is designed to create exceptional customer experiences increase agent productivity and deliver tangible business results. To complement our rapid growth we are seeking a Collections Specialist based in our Philippines office. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Manager. The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who has accounting experience and can respond quickly energetically and enthusiastically.

Location: Mandaluyong Philippines (remote until safe to return to office)

Key Responsibilities

Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.

Experience and Skills

The ideal candidate for this position will have a minimum of 5 years of corporate collections experience including interaction with a large customer base.
Strong communication problem solving and analytical skills required
Ability to work independently and to adapt to a fast changing environment.
Proficiency in Microsoft Office including Excel Word and Access.
Experience in a telecommunications environment is preferred but not required.
Must have attention to detail with an eye for accuracy.
Creative self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Salesforce NetSuite LogiSense experience a plus

Required

Bachelors Degree in accounting Finance or related field

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS PhilHealth PagIBIG 13^thmonth pay Solo parent leave Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...