Escalation Fastlane Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Role summary
The Escalation Fastlane Specialist will serve as the primary point of contact for VIP and high-tier clients providing end-to-end solutions and ensuring seamless communication with internal teams.
This role requires a deep understanding of clients business needs proactive problem-solving and the ability to foster strong long-term relationships.
Manila Hybrid Full Time
What youll do
- Serve as the main contact for VIP and high-tier clients building and maintaining strong long-term relationships.
- Understand clients business needs goals and challenges to provide tailored solutions and troubleshoot issues with different departments.
- Anticipate client needs and proactively offer support
- Coordinate with internal teams (e.g. GTM sales support GBT risk product technical teams) to ensure seamless service delivery.
- Oversee onboarding implementation and ongoing support processes.
- Ensure clients receive high-priority support and timely resolutions to issues.
- Act as an advocate for VIP clients within the organization to influence product development and service improvements.
- Identify and flag potential risks on VIP accounts for retention or satisfaction.
- Seek opportunities to enhance account management processes.
- Participate in training and development to improve skills and knowledge.
- Identify opportunities for upselling cross-selling and renewals.
Who you are
- Ability to challenge conventional approaches and explore new ideas to enhance service delivery and client engagement.
- Overall 5 years of experience in customer service with proven 2 years experience in client relationship management preferably with VIP or high-profile clients.
- Strong understanding of account management.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with internal teams and manage multiple priorities.
- Proactive problem-solving skills and attention to detail.
- Knowledge of industry trends and market developments.
- Fluency in English is required. Proficiency in Vietnamese Korean Japanese is an advantage.
#LI-SL3
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
