Assistant BDC Manager
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Advantage Dealer Group Centralized BDC
The Advantage Dealer Group Centralized BDC supports multiple store locations across Sales and Service. Our team is responsible for driving appointment volume providing exceptional customer communication and ensuring a smooth transition from inquiry to in-store visit. We are a fast-paced high-expectation environment focused on structure accountability and consistent performance.
Position Summary
The Assistant BDC Manager helps lead daily BDC operations supporting both Sales and Service appointment teams. This role involves coaching training managing workflow monitoring CRM performance and stepping in on live calls when needed. This is a hands-on leadership role that requires leading by example and reinforcing process discipline every day.
Key Responsibilities
Assist in managing daily BDC operations across multiple rooftops (Sales & Service)
Coach train and support BDC staff to achieve appointment show-rate and follow-up targets
Monitor inbound/outbound call performance text/email communication quality and CRM compliance
Conduct one-on-one coaching sessions and assist with new-hire onboarding and training
Handle customer escalations professionally and ensure smooth handoff to Sales & Service teams
Ensure CRM documentation call dispositioning and follow-up processes are followed correctly
Assist with developing talk tracks workflows and follow-up strategies
Step in and make calls when needed to support daily performance goals
Qualifications
AUTOMOTIVE MANAGER EXPERIENCE REQUIRED
(BDC Manager BDC Team Lead Sales Manager Service BDC Lead or equivalent dealership leadership experience)Strong communication and coaching ability
Comfortable holding team members accountable to performance standards
Organized proactive and able to multitask in a fast-paced environment
CRM proficiency required (VinSolutions experience preferred)
Professional dependable and team-oriented
Compensation & Benefits
Competitive hourly/salary compensation based on experience
Monthly performance bonus opportunities
Clear advancement path into BDC Manager or Store-Level Leadership roles
Employee discount programs
- Full benefits package available (details provided during interview)
Schedule
Full-time on-site
This position requires working evenings and Saturdays
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
Advantage Auto Group is growing and expanding its sales staff. Advantage Chevrolet is looking for talented and outgoing Sales Representatives to join their sal...
