Technical Service Manager

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

1. Job Summary

We are seeking a skilled and motivated SAP Technical Consultant to join our team as a Technical Service this role you will lead the delivery of high-quality technical managed services forRise with SAPcustomers ensuring smooth adoption ofSAP Private Cloud. You will act as a trusted advisor orchestrating end-to-end service delivery managing customer relationships and driving operational excellence across SAP infrastructure and cloud environments

2. Key Responsibilities

• Serve as the primary contact for technical delivery topics technology discussions and contractual entitlements for private cloud customers.
• Lead technical delivery and manage system landscapes as a representative of SAP Enterprise Cloud Services (ECS).
• Orchestrate end-to-end delivery across SAP ECS ensuring alignment with customer expectations.
• Introduce managed services scope and roles during onboarding to establish strong partnerships.
• Develop strategic technical engagement plans and act as a trusted advisor on SAP innovation roadmaps.
• Manage SLA/KPI reporting escalations and operational security risks.
• Support business continuity incident/change processes and compliance tracking.
• Provide technical support across SAP systems infrastructure and hyperscaler environments.
• Coordinate customer activities and contracts with a strong focus on relationship building.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Collaborate with ECS Technical Operations and other SAP roles to deliver a unified One SAP experience.

3. Education and Qualification

• Bachelors degree in Computer Science or related field.
• ITIL Practitioner or equivalent certification desired.
• High proficiency in customer communications and presentations.
• Proficiency in English; Turkish and Italian specifically are a plus.
• Strong understanding of SAP solutions including S/4HANA architecture conversion migration paths and tools.

4. Work Experience

• Minimum 5 years in SAP technical consulting SAP Basis administration or SAP implementation projects.
• Experience in IT service delivery (infrastructure) technical operations and project management.

5. Skills and Competencies

• Strong background in SAP System Operations (Basis Databases OS Infrastructure).
• Solid understanding of cloud architecture and IT infrastructure.
• Excellent stakeholder management negotiation and presentation skills.
• Ability to manage multiple priorities and engagements in parallel.
• Strong customer focus networking relationship-building and problem-solving skills.

6. Preferred Skills

• Full E2E SAP Implementation / Upgrade / Conversion project experience.
• SAP system performance analysis and troubleshooting.
• Business Continuity & Disaster Recovery planning.
• Network monitoring VPN/firewalls and ISO 27001 fundamentals.
• Certifications in SAP Basis/Application Project Management or Hyperscalers.

7. What You Bring

• Interest in technical topics and motivation to learn.
• Strong interpersonal and communication skills for both technical and non-technical audiences.
• Proactive problem-solving attitude and ability to handle escalations effectively.
• Experience working in international and global virtual matrix organizations.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438033 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid