Customer Service Assistant (Brand Ambassador) Midleton Distillery Experience

Job: Midleton Distillery Experience Brand Ambassador (Customer Service Assistant)

Location: Midleton Co. Cork

Role type: Full Time & Part Time

Start Date: February 2026

Contract: Seasonal contracts to November 2026

Assessment Date: We will hold an invitation only assessment day onsite in mid-January

About us

Whiskey has been distilled at Midleton Distillery since 1825 and today every drop of Jameson Powers Redbreast Spot Whiskeys Method & Madness and Midleton Very Rare enjoyed anywhere in the world is produced here just 20 minutes drive from Cork City.

Midleton Distillery Experience is a one-of-a-kind whiskey experience that takes our visitors beyond process and taste and brings them to the very essence of Irish whiskey.

Each year we welcome thousands of visitors from all across the globe through our doors where we connect our guests to our world class whiskey production process and deep-rooted history.

The job

As a Brand Ambassador you will give our guests the opportunity to touch taste smell and interact with our family of brands. You will help drive brand love across our full whiskey portfolio inspiring passion for our products.

No two days are ever the same in the role of Brand Ambassador which offers plenty of variety and challenge alongside the opportunity to rotate across different areas of the distillery experience business including our fantastic retail facility our buzzing bar or delivering one of our wide range of tours. One day you could behosting our multi-sensory tours and tastings the next you could be greeting our guests at reception or showcasing and selling our whiskeys in our retail shop. We are also particularly interested to hear from candidates with Cocktail making experience as well as budding salespersons who enjoy selling in retail.

Unlike our whiskey maturation process which takes its time the atmosphere at Midleton Distillery Experience is fast-paced a buzzing environment where our customer-first approach isnt just a mantra; we live and breathe it every day.

About you

Our next Brand Ambassadors will possess an infectious outgoing personality along with excellent communication skills and a natural desire to not only meet but exceed our visitors expectations. Given the diverse range of nationalities that visit our distillery experiences proficiency in languages such as French German Spanish or Italian would be advantageous though not essential.

We are seeking individuals who excel at storytelling radiate energy and find joy in consumer-centric roles that offer variety and excitement. A diligent work ethic coupled with the ability to thrive in a team is crucial and a sense of fun is equally valued. Like us you should hold a genuine appreciation for our heritage and share our enthusiasm for inspiring passion for the products we are so proud to produce.

Ideally our next Brand Ambassadors will bring experience from a customer-facing role whether in retail bars hotels or another customer facing role. Perhaps you are currently studying at one of Corks universities seeking part-time hours leading up to exams with the flexibility to transition to a full-time position post-exams. Alternatively you may be working in hospitality or retail and are eager to shift towards more daytime-focused hours allowing for increased quality time with your family and friends.

Essential

• Previous customer service experience (hospitality retail tourism bars hotels)
• Confident engaging communicator with an outgoing and friendly personality
• Ability to tell stories and bring brands and products to life
• Comfortable working across multiple guest-facing areas (tours tastings retail bar reception)
• Enjoys working in a fast-paced high-energy environment
• Team-focused witha strong work ethic and positive attitude
• Flexible and adaptable to varied duties schedules and peak visitor times
• Genuine interest in brands heritage and learning product knowledge
• Professional approachable and reliable

Desirable

• Retail or sales experience including recommending and selling products
• Cocktail-making or bar experience
• Experience delivering tours tastings or presentations
• Additional language skills (French German Spanish Italian)
• Knowledge or interest in whiskey spirits or premium brands
• Experience working with international visitors

What we offer

We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging supportive and understand that employees require different supports at different stages of their working lives and our benefits perks and programmes look to support your employee journey. We want to make youfeel recognised and valued for your contribution to our shared success. Some of offerings include;

• Sunday/Bank holiday premium: 1.5 times hourly rate on a Sunday & double pay on a bank holiday
• Profit share; -An annual profit share scheme to reward your contribution to the companys success.
• Allowance; anannual allowance to spend on our portfolio of products and merchandise for you to enjoy responsibly.
• People Development:We enable continuous development for our people at every stage of their careers through our people development online learning and leadership training programmes.
• Family leave:fully paid maternity parent and paternity leave allowing you spend precious time with your new family member
• Parental Support:Our Reconnect programme includes access to a workplace parenting coach a phased return to work and a supportive environment for new parents
• Health & Wellbeing;Our Wellbeing Programme THRIVE supports employees across the three main pillars: Life Body and Mind
• Charity Days:up to 2 days paid leave every year to volunteer at a charity of their choice

Like a well-blended whiskey we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.

Interested in joining us

Please follow the Apply Link and upload your details and answer some basic questions so we understand your interests clearly.

To learn more about our careers go to our careers page Posting End Date: