Patient Services Implementation Lead

Make your mark for patients

About the role:

The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role will be responsible for leading and coordinating tactics from inception to execution and bridges marketing technology program operations training etc.

Who youll work with:

Partners with colleagues within the PSP team and across the cross-functional team:

• This role will interact with Patient Experience Operations and Engagement teams within the ONWARD patient support program. Additionally this role is expected to interact with commercial medical market access and learning and development teams.

What youll do:

• Foster Strategic Collaboration:

• Cultivates a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensures alignment and transparency across all project phases through structured communication channels.

• Drive Tactical Execution and Continuous Improvement:

• Oversees the implementation of project tactics with a focus on long-term sustainability. Continuously evaluates performance and identifies opportunities for optimization by enhancing governance models communication frameworks and cross-functional forums.

• Lead Integrated Planning and Resource Management:

• Develops and maintains comprehensive project plans schedules and budgets. Coordinates resource allocation and integrates dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives.

• Champion Change and Team Alignment:

• Leads change management efforts by inspiring teams toward shared goals. Facilitates alignment through clear vision-setting stakeholder buy-in and proactive conflict resolution.

• Mitigate Risks and Resolve Issues Proactively:

• Anticipates potential risks and operational challenges. Implements mitigation strategies and contingency plans to safeguard project integrity and ensure continuity.

• Establish Governance and Execution Excellence:

• Designs and deploys fit-for-purpose governance structures and project management methodologies. Promotes accountability decision-making clarity and performance tracking to drive project success.

Interested For this role were looking for the following education experience and skills

Basic Requirement:

• Bachelors Degree
• 10 years in pharmaceutical/biotech experience

Preferred Requirements:

• MBA preferred
• PMP PMI-ACP CSM or other project management certifications preferred
• launch experience preferred
• Understanding project management methodologies such as Agile or Waterfall
• Familiarity with budgeting scheduling resource allocation and risk management
• Prior experience working with key internal stakeholders including marketing legal market access privacy and compliance
• Works well under pressure is able to manage multiple priorities with excellent organizational and problem-solving skills
• Proactivity through planning scheduling and resourcing skills
• Excellent communication skills
• Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred
• Strong teamwork and leadership skills ability to influence across the internal matrix to drive change and gain stakeholder support
• Strong risks issues and opportunity management

*This positions reasonably anticipated base salary range is $124000-$194300 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidates geographic region job-related knowledge skills and experience among other
#TeamUCB

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.