Temp Administrative Patient Access Representative (Days)

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Candidates living within 60 miles of the facility will have a local rate of $40

Responds to various inbound phone calls emails and electronic requests to assist patients business staff and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction.

Skills or Special Abilities:

Must be able to communicate effectively with all hospital personnel patients and visitors.
Must be detailed oriented.
Must be able to solve problems within the guidelines of established policies and procedures.
Must demonstrate a positive demeanor good verbal and written communication skills and a professional appearance and approach.
Bilingual skills preferred.

Responsibilities:

Assists patients in various avenues of obtaining access to care such as appointment scheduling referral processing medication refill requests insurance coverage updates and/or access to electronic portals like MyChart etc.
Performs registration functions gathers data elements to include verifying patient identification patient demographics and all third-party funding payors.
Verifies patient information updates patient demographics.
Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.
Ensures all entries into patient medical records are clear concise and in accordance with documentation standards.
Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.
Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process.
Responds to and resolves routine inquiries complaints and concerns through inbound phone calls emails and electronic requests.
Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.
Maximizes personal flexibility to assist in closing scheduling gaps as needed.
Uses assigned desktop / laptop and any applicable hardware software in accordance with departmental procedures and Parkland policies.
Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management.
Participates in team building and other morale booster activities.
Reports to leadership or via defined reporting tool any safety concerns policy concerns as needed.
Completes job required training by assigned due dates.

Job Accountabilities:

Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor implements and monitors results as appropriate in support of the overall goals of the department and Parkland.
Stays abreast of the latest developments advancements and trends in the field by attending seminars/workshops reading professional journals actively participating in professional organizations and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
Maintains knowledge of applicable rules regulations policies laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws accreditation agency requirements and federal state and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Requirement description :

Three (3) years of customer service experience preferably in a medical health care and or call center - REQUIRED
One (1) year of referral management and/or insurance plan identification - HIGHLY PREFERRED
Must be able to type 20 words per minute with a maximum of 3 errors - REQUIRED
Must disclose any previous Parkland employment history in profile - REQUIRED
High school diploma or GED or equivalent experience - REQUIRED
Medical Terminology Course Certificate - HIGHLY PREFERRED
Bilingual skills - HIGHLY PREFERRED

PROFILE REQUIREMENTS

Resume - REQUIRED
Skills Checklist must be specific to the discipline listed on the job (Admin) - REQUIRED DOCUMENT
2 supervisory references from within the last year - REQUIRED DOCUMENT
Proof of Taxable Address - Driver s License Current Utility Bill Lease/Rental Agreement Mortgage Statement/Bill Homeowner s or Renter s Insurance Statement/Bill Voter Registration Bank Statement Auto Insurance Tax Return - REQUIRED DOCUMENT

ADDITIONAL LICENSE REQUIREMENTS :
Weekend Requirements : No weekends
On Call Requirements : No call

Candidates living within 60 miles of the facility will have a local rate of $40Responds to various inbound phone calls emails and electronic requests to assist patients business staff and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures op...