Systems Support Specialist

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Department:

Shared Services

Job Summary

Purpose:

We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the this position you will serve as the initial point of contact for troubleshooting software Laptop/PC hardware and printer problems in a mixed OS environment. The ideal candidate could be a person with 2 years of PC support experience but a combination of education and experience will be considered.

Essential Duties/Responsibilities:

Generate trouble tickets for problems and work to resolve issues in a timely manner
Provide support via phone chat e-mail and/or in-person to users in the areas of e-mail directories and standard Windows and Mac desktop applications and other in-house applications
Prepare new laptops and desktops for deployment to offices and mobile units in the field
Support users by installing configuring and deploying software packages on company hardware
Responsible for ongoing maintenance management and tracking of company owned hardware and software
Provide IT training for new NEP employees
Provide backup systems administrative support for multi-server multi-location IT infrastructure

Position Requirements:

Experience with PC configuration/upgrades and repairs
Supporting both Microsoft and MAC operating systems and applications is a must
Knowledge of troubleshooting network issues (LAN/WAN)
2 years of PC support experience
Technical or Bachelors degree in IS IT Engineering or equivalent experience desired
Fluent in English

IND123

Required Experience:

Purpose:We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the this position you will serve as the initial point of contact for troubleshooting software Laptop/PC hardware and printer problems in a mixed OS environment. The ideal candid...