Customer Service Specialist
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Job Location:
San Pedro - Philippines
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Position Summary:
We are seeking an experienced and customer-focused Call Center Specialist who thrives in a fast-paced environment and enjoys providing exceptional service. The ideal candidate is detail-oriented proactive in solving production logistics and passionate about ensuring a positive customer journey. Youll be the first point of contact for our valued customers delivering professional courteous and solution-driven support across multiple communication channels.
Key Responsibilities
Manage inbound and outbound calls with professionalism and empathy.
Identify customer needs and recommend suitable products or services.
Collaborate with internal teams to resolve customer concerns and enhance overall experience.
Requirements
What Were Looking For
Proven experience as a Customer Service Representative (minimum 12 years preferred).
Demonstrated ability to handle both inbound and outbound calls effectively.
Excellent communication skills (spoken and written).
Strong problem-solving skills and the ability to think on your feet.
A customer-focused mindset with a talent for building relationships.
Comfortable working independently during night shifts.
Benefits
With potential for a Hybrid setup (2 RTO only per month) once performance has been established.
Complete Government-Mandated Benefits SSS PhilHealth and Pag-IBIG
Night Differential & Holiday Pay
13th-Month Pay Bonus
HMO - Free for Employee and 1 free dependent
Accident Insurance
Paid Leave Entitlements
Quarterly Perfect Attendance Incentives
Company-Sponsored Events Team building employee engagement programs and more
Awards & Recognition Programs (with monetary incentive)
Required Skills:
What Were Looking For Proven experience as a Customer Service Representative (minimum 12 years preferred). Demonstrated ability to handle both inbound and outbound calls effectively. Excellent communication skills (spoken and written). Strong problem-solving skills and the ability to think on your feet. A customer-focused mindset with a talent for building relationships. Comfortable working independently during night shifts.
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
