Customer Support Manager
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Manager
Location: Remote
Work Shift: PST
Working Hours: 40 hours per week; Full-time
Job Description:
We are urgently looking for a high-caliber Customer Support Manager to join our team. This role is ideal for someone professional who combines excellent English communication skills strong empathy and proven reliability.
The Customer Support Manager will be hands-on in managing customer inquiries while also ensuring high-quality support standards across email-based channels.
Key Responsibilities:
Manage and respond to customer inquiries primarily via email
Provide empathetic clear and professional support to customers
Use Zendesk to handle tickets efficiently and accurately
Ensure timely responses and high customer satisfaction
Maintain consistency in tone quality and support processes
Identify recurring issues and escalate when necessary
Support and improve existing customer support workflows
Qualifications:
Proven experience in customer support with a strong focus on email-based support
Background working in fast-paced or high-volume support environments
Previous experience in a senior or leadership support role
Hands-on experience using Zendesk as a primary support tool
Excellent written and spoken English communication skills
Strong sense of empathy professionalism and a customer-first mindset
High level of reliability attention to detail and accountability
Ability to work independently manage priorities and stay organized
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
