Customer Support Agents

Job overview:

Customer Support Agents are critical for customer retention and happiness. We are the real live humans on the other side of the screen. Experts in the product and exceptional in sensitive and skillful communication. Our approach is to serve the customer by providing the knowledge and assistance they need to achieve their individual goals.

About the client:

We are an ambitious team of passion-driven people. We love to make software but our true priority is our intentional company culture. Headquartered in Sacramento California with employees all over the country we believe a team performs best when individuals are empowered honored and trusted.

Our team is comprised of smart passionate and humble people who love what they do. The results speak for themselves. We currently have over 60000 customers who have processed over $3 billion dollars for their events and fundraising. If you want to join a talented team doing big things youve found the right place. We hope you apply!

What youll be doing:

• Create extraordinary customer experiences by providing assistance and resources to the customers via chat email phone and screen share
• Develop and maintain an in-depth understanding of our product pricing and services
• Assist in customer-focused projects that enhance the quality of the customer experience (some examples include developing resources onsite support enterprise support etc.)
• Participate in regularly scheduled trainings to improve customer and team knowledge
• Receive and give regular feedback from Team Members and Team Leads to refine skills

What youll need:

REQUIRED

• Team player open to receiving and giving constructive feedback
• Advanced written and verbal communication skills
• Software proficiency
• Ability to multitask and work well under pressure
• Critical thinking (problem-solving) skills
• Self-motivated work ethic able to manage time schedule and responsibilities

PREFERRED

• 3 years experience in customer service
• Experience with Webconnex products
• Experience with Slack Zoom Excel and Google Suite products

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

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Enjoy the following benefits: