Council Tax Officer Revenues Benefits

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 27 - 27

Experience Required: 1-3years

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

6 months contract with a Local Authority

Job Summary:

The Council Tax Officer (Revenues & Benefits Officer) will work within Lewisham Councils Resident and Business Services Group providing an efficient and customer-focused service to residents.

The post holder will be responsible for administering Council Tax and related revenue streams in accordance with legislation ensuring accurate billing collection and recovery of debts.

This role combines frontline customer service responding to complex telephone and electronic enquiries with back-office administrative duties to support the effective collection of revenue and maintenance of accurate records.

The position plays a key part in helping the Council maximise income and deliver a high standard of service to residents.

Key Duties/Accountabilities (Sample):

Administer Council Tax accounts and other revenues in accordance with current legislation and Council procedures.

Respond effectively to all customer enquiries via telephone email letter and face-to-face interactions maintaining a professional and customer-focused approach.

Process applications for discounts exemptions and reliefs ensuring compliance with regulations and fraud prevention protocols.

Undertake recovery actions for unpaid accounts including reminders summonses and liaison with Enforcement Agents solicitors and courts.

Prepare cases for write-off in line with delegated powers and audit procedures.

Ensure all records databases and case management systems are accurate and up to date.

Participate in outreach activities and proactive initiatives to improve Council Tax collection rates.

Maintain detailed knowledge of Council Tax legislation local authority procedures and data protection requirements.

Provide guidance and mentoring to junior staff as required and contribute to training and process improvement initiatives.

Support the team in achieving performance targets maintaining service quality and adhering to the Councils values of equality integrity and customer care.

Skills/Experience:

Proven experience in Revenues and Benefits administration within a local authority or similar setting.

Sound working knowledge of Council Tax legislation regulations and recovery procedures.

Experience in handling customer enquiries within a busy contact centre or customer service environment.

Competence in using Revenues and Benefits systems (e.g. Civica) and Microsoft Office applications.

Strong numerical and analytical skills with the ability to calculate liability discounts and payments accurately.

Excellent written and verbal communication skills with the ability to manage complex and sensitive customer issues professionally.

Understanding of GDPR and data protection obligations in handling customer information.

Ability to work to deadlines manage competing priorities and maintain accuracy under pressure.

Experience in liaising with external partners such as Enforcement Agents DWP or the Valuation Office Agency.

Commitment to equality diversity and high standards of public service delivery.

Additional Information:

The closing date: 13/11/2025.

Location: Lewisham Council.

Required Skills:

Proven experience in Revenues and Benefits administration within a local authority or similar setting. Sound working knowledge of Council Tax legislation regulations and recovery procedures. Experience in handling customer enquiries within a busy contact centre or customer service environment. Competence in using Revenues and Benefits systems (e.g. Civica) and Microsoft Office applications. Strong numerical and analytical skills with the ability to calculate liability discounts and payments accurately. Excellent written and verbal communication skills with the ability to manage complex and sensitive customer issues professionally. Understanding of GDPR and data protection obligations in handling customer information. Ability to work to deadlines manage competing priorities and maintain accuracy under pressure. Experience in liaising with external partners such as Enforcement Agents DWP or the Valuation Office Agency. Commitment to equality diversity and high standards of public service delivery.

6 months contract with a Local Authority Job Summary: The Council Tax Officer (Revenues & Benefits Officer) will work within Lewisham Councils Resident and Business Services Group providing an efficient and customer-focused service to residents. The post holder will be responsible for administering ...