Order Management Specialist

Job Description

Responsibilities:

• Manages the timely accurate and compliant processing of sales orders for our company to wholesalers distributors retail chains hospitals and physician offices

• Assures timely and useful updates on orders to the customers

• Collaborates including messaging reports follow-up and more - with channel development and supply chain to manage through a variety of supply situations

• Coordinates trade activity for month quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives

• SOPs & WIs updates including SOX controls

• Claims / issue resolution

• Credit / Debit note accuracy process check and release

• Enters and generates sales orders into the system

• Analyses new ordersbased on ad hoc requests

• Daily communication with customers including incoming calls local business partners and all BSC functional teams

• Enter and generates returns and non-returns credit notes

• Proactively anticipate client needs and deliver excellent client service

• Work collaboratively to address client needs and solve client concerns

• Provide audit documentation as required and make sure the internal compliance policies are applied

• Develops reporting for Supply Chain Channel Development Finance stakeholders or others as needed

Requirements:

• Bachelors Degree in Business Administration Supply Chain or Finance or relevant experience

• 2 years of experience in a finance or supply chain department of a multinational company is desire

• Order Management experience is desire

• Proficiency in English (spoken and written) is required

• Proficiency in Spanish is beneficial but not required

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

• Strong communication interpersonal and organization skills required

• Advanced PC skills (MS Excel Word PowerPoint) required

• Experience using SAP is advantage

• Abilitiy to visit our office in Prague on weekly basis willingness to travel to local markets sites periodically

Our Offer:

• Exciting work in a great team global projects international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral program

• 5 weeks annual leave 5 sick days 15 days of certified sick leave paid above statutory requirements annually 40 paid hours annually for volunteering activities 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers Lítačka sport culture health travel etc.) Multisport Card

• Vodafone Raiffeisen Bank Foodora and other discount programs

• Up-to-date laptop and iPhone

• Parking in the garage for drivers or showers for bikers

• Competitive salary incentive pay and many more

Ready to take up the challenge Apply now!
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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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