SuiteCloud Technical Support Specialist
Share
Job Location:
Brno - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you haveexperience with programmingAre you knowledgeable in debugging JavaScript XML and REST based integrations
We are looking for Technical Support Specialists who are smart able to analyze problems troubleshoot absorb new knowledge quickly and use the gained knowledge to make own decisions.
Why Us
Youll be surrounded by smart innovative caring people invested in our customers and the community. If youre looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions check us out.
What do we deliver
NetSuite enables companies to manage core business operations in a single cloud-based system including:
- Enterprise Resource Planning (ERP)
- Accounting
- Customer Relationship Management (CRM)
E-commerce
Qualification and Skills:
- Advanced English - effective communication both in oral and written form
- Proficiency in JavaScript (Java / C# scripting is also welcome)
- Analytical skills with focus on detail
- Able to understand customers business processes
- Able to learn and adapt quickly willingness to work in a dynamic environment
- A sense for prioritization
- Able to think outside the box and to come up with creative solutions for our customers concerns
Preferred but not all required:
- Programming experience
- Experience with debugging JavaScript XML and REST based integrations
- Web Services (SOAP JSON) XML/HTML/CSS Networking; ODBC and advanced knowledge of SQL
- Proficiency in ERP Systems
We offer:
- Extensive training and support for new hires
- Opportunity to support a great product and be part of a growing team
- Competitive salary
- Friendly and open atmosphere easy to approach management
- Work in a new office in a central location and/or work from home (within the Czech Republic)
- Recognition of achievements
- Company benefits
Responsibilities
- Assist customers with product related enquiries troubleshoot customer concerns and apply resolutions
- Contribute ideas to resolve problems to better serve the customer and/or improve productivity
- Offer solutions to issues that are often non-standard/non-routine and require some clarification
- Solve problems that may be unstructured and that may require reliance on conceptual thinking
- Document key scenarios for future usage
- Determine priorities and ensure proper escalation when necessary
- Maintain accurate information flow between internal teams and customers
Qualifications
Career Level - IC2
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
