Desktop Support Specialist Level 1
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Job Location:
Otrokovice - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers HTS offers professional consulting data solutions and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services including end-user support hardware and software troubleshooting site surveys remote and on-site assistance and more. Leveraging deep operational experience and technical expertise HTS helps clients overcome challenges optimize resources and innovate for business success. By delivering comprehensive services HTS aims to enable businesses to achieve their full potential.
Tasks
- Provide first-level technical support to end-users by diagnosing and resolving hardware software and network issues.
- Install configure and maintain desktop computers peripheral equipment and software applications.
- Document and track issues reported by users ensuring timely resolution and effective communication throughout the process.
- Collaborate with team members and other departments to escalate and resolve complex technical problems.
- Assist in maintaining an inventory of IT equipment and managing asset allocation for new hires and existing staff.
Requirements
- Associate degree in Information Technology or related field or equivalent work experience.
- Minimum of 1 year of experience in a desktop support role preferably within the technology industry.
- Proficiency in troubleshooting hardware and software issues on Windows and Mac operating systems.
- Strong communication and interpersonal skills with the ability to provide excellent customer service and collaborate effectively within a team.
- Willingness to learn and adapt to new technologies and methodologies in a fast-paced environment.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Founded in 2013 HTS have grown organically year on year and today provide services in over 50+ countries. Through our industry knowledge and quality of service our clients have come to rely upon us to not just keep the cogs turning but also to keep them at the forefront of technologic ... View more
