Expedition Travel Specialist US Market Night shift
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Prague
- Hybrid
Job Description
This position is onsite at our beautiful new office located in Praha 8
About the role:
As an expedition travel specialist you will be at the forefront of customer interactions bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.
You will embark on a 4-week orientation program to learn about our incredible guest experience that changes the way they see the world. We take curious travelers to incredible destinations sustainably and in true expedition-style. We bring them off the beaten track to remote landing sites across the Arctic Antarctic and Galapagos and truly engage with and sustain remote communities.
In your role as an expedition travel specialist. You will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional service to both B2B and B2C customers who are seeking unforgettable life-changing experiences converting prospects into guests and retaining them throughout their journey with us.
The role is for the US market on West Coast hours and requiers to work during evening/night from 18:00 to 03:00.
Key Responsibilities:
- As a passionate guest advocate you will maintain regular contact with guests and suppliers throughout to ensure total satisfaction on both inbound and outbound calls and emails.
- As an effective salesperson you have demonstrable effective sales consulting techniques to understand customer needs effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests
- As part of the sales and booking journey you will service guests from their first point of contact through to embarkation including booking hotels and flights answering questions and managing the complete end-to-end reservation process.
- Enthusiastic about continuous improvement you will monitor and communicate guest feedback and proactively improve processes and documentation in collaboration with global colleagues. You will also identify escalate and resolve any client complaints quickly and efficiently.
- Drawing on your expertise you will recommend personalized enhancements to elevate each guests experience from suite upgrades and flights to excursions and pre- and post-trip add-ons. You will be responsible for entering updating and documenting all customer information in the CRM and booking systems according to standard operating procedures supporting both ship and shore operations and quality measurement.
Required Experience:
IC
Key Skills
- Active Directory Administration
- Advertising Management
- Hair And Beauty
- Biotechnology
- Corporate Finance
- ABAP
About Company
About the company Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable p ... View more
