Lead, AP Service Delivery

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations.
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly Quarterly Business ). 
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.

Others

• Ensure maintenance of process documentation (i.e. Process models Standard Operating Procedures)
• Liaise with Central (Delivery Hero) Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

Qualifications :

• Professional certifications such as CPA CA ACCA etc.
• Worked in a Finance Shared Service Centre
• Strong leadership skills
• Strong communicator with the ability to influence persuade and drive action.
• Demonstrable experience leading and managing teams
• Process-oriented with an understanding of both financial and operational controls
• Familiar with key systems; Ariba SAP and Concur
• Strong analytical skills and can foresee upstream and downstream impacts
• Proficient with Google Suite and/or Microsoft applications for analysis and reporting
• Comfortable working in a fast-paced environment with tight deadlines
• A creative mindset and a willingness to question assumptions and conventional wisdom.

Remote Work :

No

Employment Type :

Full-time