IT Help Desk Intern
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Job Location:
Lewisville, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hiring Manager: Sr Infrastructure Manager
Mentors: IT Help Desk Analysts
Location of Internship: Lewisville TX Headquarters Hybrid model
This opportunity would begin in the spring and continue through summer. Part Time M-F Flexible 25 hrs per week for spring more hours in the summer. Must have a graduation date after August 2026.
Company Overview
offers innovative AgTech solutions and services that empower agriculture food and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy livestock crops and agribusiness. With decades of experience and industry-leading innovations our technology risk management and market intelligence provide our customers with the tools and insights they need to operate more efficiently sustainably and strategically across every stage of the supply chain. To learn more visit .
Summary
The IT Help Desk Intern will help coordinate diagnose and troubleshoot incoming employee calls and this key role the IT Help Desk Intern will provide support services with technical problems involving desktop laptop or network services from local and remote personnel.
The ideal candidate for the IT Help Desk Intern role will some knowledge or experience in troubleshooting software with superior customer facing competencies.
What are some potential projects
Email Migrations
Streamline Onboarding/Offboarding processes
Other duties as assigned
What competencies can you expect to receive/improve
Provision of technology equipment for employees; coordinate with shipping vendor to send out equipment
Perform Tier 1 support activities including handling phone calls and emails in a help desk environment; Support area includes Active Directory printer hardware software server networking and Office 365 issues
Handle technology issues and proactively follow up on tickets with the ability to troubleshoot problems determine the source and perform appropriate actions
Handle service requests with a sense of urgency and high level of customer service; responsible for keeping helpdesk queue to a minimum
Escalate issues to tier 2 and 3 teams when necessary
Support VPN infrastructure for customers and internal employees account login management for all systems Security software
Produce maintain and update technical documentation and service requests
About You (Qualifications):
Actively pursuing an Associates or Bachelors degree in the Information Technology related field preferred.
Currently enrolled in college as a sophomore or higher
Some basic knowledge or understanding of troubleshooting application software
Basic Active Directory experience preferred
Familiarity with IT Ticketing systems preferred
Experience with VPN configuration and troubleshooting preferred
Cross-platform OS knowledge Linux MAC and Windows for both workstations and servers preferred
Demonstrated strong verbal communication skills
Passion for resolving issues and providing trustworthy technical support
About the team:
The IT Help Desk team is small and collaborative. The team of three IT Help Desk Analysts work on site in our HQ office. They thrive in a fast-paced environment and are a very forward-looking team. They enjoy a good challenge and are an easy-going group.
Required Experience:
Intern
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Ever.Ag offers a wide range of innovative agtech solutions that empower agriculture, food, and beverage supply chains to feed a growing world.
