IT Support Engineer Helpdesk ServiceDesk (Work from home)

Are You Our Next Team Member

Do you love technology solving problems and delivering exceptional customer experiences Do you thrive in a fast-paced client-focused and challenging role If you enjoy IT support customer service and helping businesses succeed we want to hear from you!

About EasyITGuys

Established in 2009 EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys we dont just solve IT problems—we create experiences that leave clients saying Wow that was amazing!

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The Opportunity

Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday Friday 8 AM 4:30 PM or 9 AM 5:30 PM CST
Type: Full-Time Hourly

What Youll Do

• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales—help clients while identifying their technology needs
• Work closely with businesses building strong long-term relationships
• Continue expanding your knowledge in a fast-paced evolving IT environment

Who Were Looking For

Industry Experience

MSP/MSSP Experience: 3-5 years
IT Support Experience: 3-5 years
IT Sales Experience: 1-2 years
Client Segment Experience: 3-5 years supporting businesses
Remote/Hybrid Experience: 2-3 years

Core Technical Skills (1-3 Years Preferred)

Support & Systems (Highly Desirable)

• Microsoft Teams Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage Automate Control CPQ BrightGauge & More!)

Devices & Infrastructure

• Fortinet Firewalls Switches APs
• SonicWALL Firewalls Switches APs
• Ubiquiti Routers Switches and APs

Additional Skills

• Typing speed: 40 WPM minimum 60 WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA Microsoft Cisco etc.) a plus

Required Skills & Experience

• Active Directory & Group Policy
• Windows OS Microsoft Office Windows Server VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

Sales & Customer Success Excellence is Our Standard

• Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
• Recognized Excellence: Clients peers and leadership consistently acknowledge your impact (Employee Awards & Recognition)
• Driven to Win: You thrive in a high-performance environment consistently excelling in sales & support metrics.

What You Get Be Part of Something Bigger

Were a mission-driven company that believes in culture excellence and continuous growth. When you join our team you gain more than a job—you become part of a community that values your voice invests in your future and supports your success.

Competitive Pay & Compensation Accelerators Performance-based profit sharing rewards your hard work.
Comprehensive Benefits Medical Dental & Vision Insurance for your well-being.
Future-Focused 401K & Retirement Benefits to build financial security.
Professional Growth Continuously level up your skills knowledge and expertise
Work-Life Balance Paid Time Off (Vacation Sick Personal) & Paid Holidays.
Your Voice Matters A small-business culture where your ideas make an impact.
High-Energy Fast-Paced Work A team of go-getters who love what they do.

Ready to Join the Team

Apply today and become a part of EasyITGuys!