Service Coordinator AES

(Junior) Service Coordinator

*** Due to immigration laws this position is only open to EU citizens or candidates with a permanent resident & work permit ***

For our Service Delivery team in The Netherlands we are looking for a fulltime(Junior) Service Coordinator. In this role you will be a part of the Service Coordination Team coordinating the services of the Field Service Engineers Automation Energy & Integrated Systems from our office location in Spijkenisse (possibility for hybrid work to be agreed).

Working as a (Junior) Service Coordinator you will carry out the planning and management of service orders and contracts supporting customer quotations and ensuring on-time delivery and quality regarding customers service activities of Kongsbergs Systems on our customers vessels and at major shipyards around the world. If you have experience within the maritime industry in a service planning / customer support department and/or technical qualifications in electro automation or electronics then you have the competence we seek. If you consider yourself highly motivated for planning support activities and live in the Rotterdam area then you are the candidate we are looking for.

What we offer

As a (Junior) Service Coordinator you will get the chance to work with our Field Service Engineers and European planning towards PROTECHTING PEOPLE AND PLANET with leading technology in an industry which is working towards more environment friendly and green solutions. You will collaborate with people from different backgrounds and cultures. You will be an important contributor in an exclusive technical safe and fun environment. This all concludes in a challenging job with varied tasks and activities. We offer you a high degree of personal development and a variety of career opportunities.

Kongsberg Maritime Netherlands BV is linked to the Collective Labor Agreement Metal & Technique for all collective arrangements like salary increases vacation/ADV arrangements a good pension scheme et cetera.

We have excellent secondary benefits exceeding the mandatory benefits from the collective agreement including a laptop / mobile phone flexible work hours hybrid working additional contribution to the pension scheme and other monetary benefits. This is all next to a competitive salary.

Key accountabilities

• Coordinate the planning and delivery of field service activities by our Field Service Engineers working collaboratively with the Operations Manager on resource availability and cost
• Manage and resolve project issues liaising with the appropriate level of technical support and with the customer directly as required
• Ensure delivery of technical services and contracts that meet our customers requirements
• Ensure correct data in our global software systems e.g. Microsoft CRM and Dynamics 365
• Work together with the Operations Manager on constant improvement of customer satisfaction

Qualifications and experience

• Preferably a technical degree. Relevant experience may compensate for lack of education
• minimum of 3 years experience in customer service or service planning
• Knowledge of Kongsberg Maritime AE&S products services deliveries and customers is a pre
• Good written and oral communication skills in English (Dutch is a pre)

You are able to

• use a methodical and systematic approach define clear priorities and allocate resources effectively
• act on own initiative and accept responsibility for the results
• understand the organizations informal rules and structures
• able to create an internal and external network
• create a stable and re-assuring work atmosphere
• support and encourage our team
• communicate in a clear precise and structured way both to internal as external customers
• collaborate well with others share knowledge experience information and support colleagues

Kongsberg Maritime Netherlands BV is a subsidiary ofKongsberg Maritime ASwith an office with 85 employees based in Spijkenisse The Netherlands providing Sales Aftermarket Sales and Global Customer Support to our customers.

Kongsberg MaritimeASis a global marine technology company providing innovative and reliable technology solutions for all marine industry sectors including merchant offshore subsea and naval. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 35 countries. OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services upgrades and support in the aftermarket. Our employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations we ensure cost-efficient delivery of services upgrades and spare parts to secure availability and predictability to our customers.

Kongsberg Maritime ASis part ofKONGSBERG GRUPPEN ASA an international knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry merchant marine defense and aerospace.

AtKongsberg we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS through people technology and dedication

***Acquisition by employment agencies is not appreciated***