eCommerce Optimization & Program Manager

West Chester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Working at QVC Group means joining a live social shopping company with incredible teams ambitious projects and amazing careers. QVC Group Inc. is a Fortune 500 company with six leading retail brands - QVC HSN Ballard Designs Frontgate Garnet Hill and Grandin Road.

Your Opportunity Your Team

We are looking for a Digital Optimization Program Manager to lead and evolve our digital experience programs across Ratings & Reviews Recommendations and other Customer Experience Programs. You will be both strategic and analyticalresponsible for advancing the roadmap optimizing current-day performance and identifying new opportunities to grow personalization and engagement through data and AI.
You are a forward-thinking digital leader who excels at the intersection of business technology and customer experience. You will partner with your team data analytics and IT teams to ensure our optimization programs bring measurable impact.

Where Youll Work

This role is hybrid and will require you to be onsite at Studio Park bi weekly Tuesday Wednesday and Thursdays. Job seekers must reside in one of the following states to be considered: PA DE or NJ. Relocation assistance is not available for this role.

What Youll Do

Own and evolve the strategic roadmap for Ratings & Reviews Recommendations and Contextual Commerce programs.
Identify prioritize and execute opportunities that enhance engagement conversion and customer satisfaction.
Monitor program performance through analytics identifying trends insights and actionable improvements.
Develop and execute A/B and multivariate tests to optimize program outcomes.
Stay ahead of emerging trends in AI machine learning and personalization technologies.

What Youll Bring

Qualifications
- 5 years of experience in digital program management eCommerce optimization or customer experience strategy.
- Proven success managing programs such as Ratings & Reviews platforms recommendation engines or conversion optimization tools (e.g. Granify Constructor Bazaarvoice etc.).
- Working knowledge of A/B testing tools personalization platforms and digital analytics (e.g. Google Analytics Adobe Analytics).

#LI-Hybrid

Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.

Required Experience:

Manager