Assistant Manager, Customer Experience

Assistant Manager Customer Experience

Aqua Duks Swim School Anaheim Hills CA

$25$27/hour Full-Time Leadership Opportunity

Make a Splash in a Role That Matters

Bring your leadership and passion for people to a team where relationships come first. At Aqua Duks Swim School every family interaction matters-from the first call to the last high-five after a lesson. Exceptional service here means clear communication proactive follow-up and genuine care.

Were seeking an Assistant Manager of Customer Experience who leads with heart strengthens family relationships and ensures every parent and swimmer feels supported informed and confident.

Why Youll Love Working Here

• $25$27/hour performance bonuses
• 401(k) sick time and employee discounts on lessons
• Professional growth & leadership development
• Team outings raffles and a supportive fun culture
• Access to counseling and wellness resources

What Youll Do

1. Deliver an Exceptional Experience & Build Community

• Ensure every family interaction reflects our values: Safety Trust Growth Community and Professionalism.
• Communicate clearly and promptly with families before during and after lessons.
• Build relationships through proactive support and thoughtful follow-up.
• Plan birthdays events and community touchpoints that connect families to the Aqua Duks experience.
• Support local partnerships and fundraising efforts that strengthen community impact.

1. Lead the Front Desk Team

• Recruit train and mentor front desk staff to deliver outstanding service.
• Oversee scheduling registration and billing accuracy.
• Provide ongoing coaching and feedback to help your team thrive.

1. Oversee Systems & Operations

• Manage tuition billing credits and discounts with transparency and accuracy.
• Track KPIs tied to customer satisfaction and operational efficiency.
• Coordinate smoothly between front desk instructors and leadership.
• Manage retail inventory and vendor relationships.
• Maintain a professional organized and welcoming facility.

Who You Are

• Experienced in customer service operations or team leadership (education or family-focused a plus).
• Strong communicator and coach who leads by example.
• Organized detail-oriented and calm under pressure.
• Approachable and people-focused-you love building trust and systems that work.

About Aqua Duks

Aqua Duks Swim School is a family-owned community-driven program built to enrich lives-in and out of the water. Proudly ranked the #1 Swim School and Swim Facility in Orange County were known for individualized instruction exceptional service and a team that truly cares. Our core values-Safety Trust Growth Community and Professionalism-guide everything we do.

Ready to Join Our Team

Be part of a people-first culture thats making waves.

Apply today and grow with Aqua Duks.

Required Experience:

Manager