Sales Customer Service Representative
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Job Location:
North Berwick, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title : Sales - Customer Service Representative
Job Type : Contractor - Onsite (Temp to Hire)
Location : North Berwick ME United States 03906
Compensation : Pay Rate: USD $20.00 / hour
Schedule & Work Conditions
Hours: Monday-Friday 7:30 AM - 4:00 PM
Occasional overtime required
On-site in-person position (remote work not permitted)
Temp to hire
Steel toe shoes required
Dress code: jeans or long pants and collared shirt/blouse
Summary
REQUIRED
Must be a U.S. Citizen
Required to show U.S. passport or certified birth certificate with raised seal on day one
Customer service skills required
Computer skills required; will be using MS Office and Outlook daily
Professionalism a must
Will answer internal calls from clients in addition to calling vendors
Will handle invoice resolution
Responsibilities
Essential Job Duties and Responsibilities:
Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or non-stock or spot buy) are met and in alignment with purchasing strategies
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application
Review and approve daily replenishment recommendations produced by Vallens inventory management or other Enterprise Resource Planning application
Assess existing orders to determine action for expediting or de-expediting for optimal delivery
Place purchase requisitions and vendor purchase orders
Research assess and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customers quality pricing and delivery standards
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items
Negotiate and coordinate vendor returns for aging expired or excess inventory; coordinate other liquidation activities as required
Follow up on the status of purchase orders with vendors to ensure timely delivery and communicate order status with customers
Communicate with vendors to resolve problems with timeliness and product quality
Maintain and cultivate relationships with one or more suppliers vendors and assigned customers
Research and resolve accounts payable nonconformance with suppliers
Identify opportunities for and document customer cost savings
Produce customer KPI measurement data
Follow all Vallen and customer Standard Operating Procedures
Adhere to LEAN operating practices; ensure worksite is professional clean and neat at all times
Perform other duties as assigned
Requirements
Job Qualifications:
High school diploma or equivalent
Bachelors degree in a related field (e.g. Business Finance etc.) preferred
1 years of experience in Procurement preferred
CPM certification preferred
Other Relevant Experience Includes:
Excellent customer service
Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications
Mathematical aptitude for basic calculations
Self-starter with the ability to work independently
Strong attention to detail and accuracy
Demonstrated strong organizational and execution skills
Proficiency with MS Office products
Strong verbal and written communication skills
Work Environment & Physical Demands
Long periods of time working on a computer and performing repetitive keyboarding activities
Work may be in a manufacturing environment with exposure to dirt smoke heat cold etc.
Safety protection may be required (hand foot eye protection or as dictated by customer safety protocols)
Overtime may be required with little advanced notice
Regularly required to talk and hear
Frequently required to sit; occasionally required to stand and walk
May occasionally lift and/or move up to 25 pounds
Vision requirements include close vision ability to adjust focus and ability to distinguish color
Skills
Customer Service
Procurement
Purchasing
Job Type : Contractor - Onsite (Temp to Hire)
Location : North Berwick ME United States 03906
Compensation : Pay Rate: USD $20.00 / hour
Schedule & Work Conditions
Hours: Monday-Friday 7:30 AM - 4:00 PM
Occasional overtime required
On-site in-person position (remote work not permitted)
Temp to hire
Steel toe shoes required
Dress code: jeans or long pants and collared shirt/blouse
Summary
REQUIRED
Must be a U.S. Citizen
Required to show U.S. passport or certified birth certificate with raised seal on day one
Customer service skills required
Computer skills required; will be using MS Office and Outlook daily
Professionalism a must
Will answer internal calls from clients in addition to calling vendors
Will handle invoice resolution
Responsibilities
Essential Job Duties and Responsibilities:
Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or non-stock or spot buy) are met and in alignment with purchasing strategies
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application
Review and approve daily replenishment recommendations produced by Vallens inventory management or other Enterprise Resource Planning application
Assess existing orders to determine action for expediting or de-expediting for optimal delivery
Place purchase requisitions and vendor purchase orders
Research assess and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customers quality pricing and delivery standards
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items
Negotiate and coordinate vendor returns for aging expired or excess inventory; coordinate other liquidation activities as required
Follow up on the status of purchase orders with vendors to ensure timely delivery and communicate order status with customers
Communicate with vendors to resolve problems with timeliness and product quality
Maintain and cultivate relationships with one or more suppliers vendors and assigned customers
Research and resolve accounts payable nonconformance with suppliers
Identify opportunities for and document customer cost savings
Produce customer KPI measurement data
Follow all Vallen and customer Standard Operating Procedures
Adhere to LEAN operating practices; ensure worksite is professional clean and neat at all times
Perform other duties as assigned
Requirements
Job Qualifications:
High school diploma or equivalent
Bachelors degree in a related field (e.g. Business Finance etc.) preferred
1 years of experience in Procurement preferred
CPM certification preferred
Other Relevant Experience Includes:
Excellent customer service
Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications
Mathematical aptitude for basic calculations
Self-starter with the ability to work independently
Strong attention to detail and accuracy
Demonstrated strong organizational and execution skills
Proficiency with MS Office products
Strong verbal and written communication skills
Work Environment & Physical Demands
Long periods of time working on a computer and performing repetitive keyboarding activities
Work may be in a manufacturing environment with exposure to dirt smoke heat cold etc.
Safety protection may be required (hand foot eye protection or as dictated by customer safety protocols)
Overtime may be required with little advanced notice
Regularly required to talk and hear
Frequently required to sit; occasionally required to stand and walk
May occasionally lift and/or move up to 25 pounds
Vision requirements include close vision ability to adjust focus and ability to distinguish color
Skills
Customer Service
Procurement
Purchasing
Required Skills:
Customer Service Procurement Purchasing
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
