Business Operations Manager, Customer Success
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Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
As a Business Operations Manager you ensure alignment between day-to-day Customer Success operations and strategic goals. You are responsible for consistent execution of defined processes driving adherence and identifying opportunities for improvement. You work independently to manage governance workflows monitor compliance and collaborate across teams to improve operational performance. This role is suited to professionals with a strong foundation in business operations and a passion for process excellence in a SaaS or enterprise software environment.
Responsibilities:
- Own execution of governance processes and SOPs
- Lead governance review cadences and compliance checks
- Define and track KPIs for process performance
- Investigate and resolve operational risks and process gaps
- Provide guidance and informal training to Customer Success and Services teams
- Maintain and update process documentation and templates
- Collaborate cross-functionally to improve execution and resolve issues
- Drive continuous improvement initiatives and contribute to governance strategy
Qualifications :
- 36 years of experience in business operations customer success or programme management
- Familiarity with governance compliance or process improvement concepts
- Exposure to SaaS or enterprise software environments
- Experience working with cross-functional teams in a matrixed organisation
- Understanding of the Customer Success lifecycle (Land Adopt Expand Renew) is a plus
- Proficient in Excel Power BI or similar tools for data analysis and reporting
- Comfortable working with CRM and Customer Success platforms
- Skilled in process mapping and documentation
- Able to define and analyse KPIs and operational metrics
- Strong communication and organisational skills
- Capable of identifying automation opportunities and partnering with technical teams
- Bachelors degree required; certifications in Lean Six Sigma or PMP are a plus
Additional Information :
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated.
We are reimagining how work makes people feel.
What we offer
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work
- talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
- a safe and inclusive working environment supported by our Employee Resource Groups which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:
- Our focus to DEI remains central to who we are
- Inclusive hiring at Unit4: Building equal opportunities for all
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries though well handle it according to local privacy laws and keep your info safe. Questions Feel free to reach out!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. Weve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the wa ... View more
