Customer Support with French Remote in Portugal

Braga - Portugal

Monthly Salary: EUR 1157 - 1157

Experience Required: 0-1years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Location: Remote

Workload: Full-Time

Candidates need to live north of Porto and within a commuting distance to Braga that allows daily travel for training and client visits.

Position Overview:

We are currently looking for French-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space supporting high-value clients and helping them grow their presence online.

Main Responsibilities:

- Provide support to high-level clients via chat email and phone.

- Assist customers with the self-serve advertising platform and related tools.

- Deliver pre- and post-sales support for digital advertising products.

- Troubleshoot and resolve technical issues such as bugs or delivery errors.

- Communicate updates and resolutions to clients in a timely and professional manner.

- Identify opportunities for customers to enhance their advertising performance.

- Gather client feedback and share product insights to improve user experience.

Candidate Profile:

- Fluency in French (mandatory) and proficient English.

- Strong communication problem-solving and interpersonal skills.

- Basic technical proficiency and computer skills.

- Ability to manage multiple tasks in a fast-paced environment.

- A team player with a proactive and customer-oriented mindset.

- Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:

- Competitive monthly salary

- Performance-based bonuses

- Health insurance and employee discounts

- Meal allowance

- Full training provided and paid

- Real career progression opportunities in a leading industry

Why Apply

- Join a well-established and reputable company in the customer experience sector.

- Work with globally recognized brands in an exciting and innovative field.

- Enjoy a dynamic and multicultural team environment.

- Build your career with ongoing training and advancement potential.

- Benefit from a competitive compensation.

If youre fluent in French passionate about digital solutions and eager to take the next step in your career wed love to hear from you!

By applying you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Required Skills:

Excellent communication skills; Proficiency in English at a business level with the ability to read write and speak fluently as required (B2); Preferred experience in a contact center/service program for any CS company; Product support experience is advantageous; Familiarity with electric vehicle charging products and a basic understanding of sustainable energy solutions nice to have; Adaptability and flexibility in a dynamic environment; Troubleshooting skills with the ability to investigate and understand complex customer issues; Available to work on rotative shifts (24/7).

Required Education:

None

This is a remote position. Location: Remote Workload: Full-Time Candidates need to live north of Porto and within a commuting distance to Braga that allows daily travel for training and client visits. Position Overview: We are currently looking for French-speaking Customer Suppor...