Staff Outbound Product Manager

As a Staff Outbound Product Manager ServiceNow within the DemoHub team you will play a pivotal role in shaping how ServiceNows value is showcased to customers. DemoHub is a 60 member team dedicated to creating best-in-class demo content that empowers sales and drives customer this role you will act as a strategic bridge between products business outcomes and customer value leveraging your deep expertise in the ServiceNow platform to craft impactful demo narratives design cross-product experiences and enable go-to-market success. This position demands a unique blend of technical acumen creative storytelling and cross-functional collaboration influencing stakeholders across product sales and enablement organizations to deliver high-impact outcome-driven demo experiences.

What Tx DemoHub Does

Tx DemoHub is a 23 member expert team dedicated to creating best-in-class demo content that empowers sales and drives customer engagement across the ServiceNow ecosystem. The team transforms product capabilities into meaningful business-focused stories that help customers visualize real-world value.

Our Core Focus Areas:

• Cross-Product Demo Experiences: Showcasing the power of ServiceNow by designing end-to-end multi-workflow demos that reflect real enterprise use cases.
• Reusable Demo Assets: Building scalable high-quality demo environments and assets that accelerate field readiness and customer conversations.
• Collaboration and Enablement: Partnering closely with Product Management Solution Consulting and Go-to-Market teams to ensure alignment with messaging roadmap and market priorities.
• Innovation: Continuously integrating new ServiceNow capabilitiessuch as AI automation and industry solutionsinto demo content to stay ahead of the curve.
• Operational Excellence: Standardising demo delivery frameworks ensuring consistency quality and reliability across all assets.

Qualifications :

• Bring 8 years of hands-on experience on the ServiceNow Platform as a Product Owner Developer or Solution Consultant with deep understanding of its architecture administration and development capabilities.
• Act as a trusted subject matter expert across the ServiceNow ecosystem capable of articulating platform value to both technical and executive stakeholders.
• Partner with Product Management Solution Consulting and Marketing teams to define product positioning solution stories and business value messaging.
• Conceptualize and build cross-product use cases that demonstrate measurable business outcomes and align with customer priorities.
• Conduct competitive and market analyses to identify differentiation opportunities and strengthen product narratives.
• Demonstrate familiarity with the Common Service Data Model (CSDM) and advocate its value in enabling connected workflows.
• Translate technical concepts into clear outcome-driven business language for diverse audiences including C-suite leaders.
• Collaborate across global teams and time zones to align priorities drive product storytelling and deliver consistent messaging.
• Support field enablement by creating content such as solution briefs demo narratives playbooks and customer-ready collateral.
• Utilize data-driven insights to evaluate messaging impact track adoption metrics and guide strategy refinement.

• Show proficiency or interest in ServiceNow SecOps and GRC products understanding their role in the broader risk and resilience landscape. Prior experience in these areas is advantageous but not mandatory.

• Exhibit excellent communication articulation and documentation skills with the ability to influence through insight and clarity.
• Balance strategic vision with execution excellence  prioritize effectively and maintain focus on high-impact initiatives.
• Foster innovation through collaboration promoting an environment where new ideas are explored and brought to life.
• Demonstrate resilience adaptability and a growth mindset thriving in fast-paced evolving environments.
• Maintain a strong grasp of industry trends customer challenges and emerging technologies connecting them to ServiceNows value proposition.
• Embody ServiceNows culture of curiosity collaboration and customer obsession driving outcomes that matter.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time