Account Executive, CRM (Hong Kong)
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Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
As a member of our CRM Sales team you will have a major impact on our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow along with support from the business unit and executive team
ServiceNow is seeking aCRM Account Executive that is a customer facing domain expert that drives innovative business solutions with our customers
The CRM Account Executive will oversee market success of ServiceNows CRM & Industry solutions. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
What you get to do in this role:
The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.
- Developing a sales strategy in the allocated territory with a target prospect list and a regional sales plan
- Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver art of the possible demonstrations showcasing ServiceNows CRM solution
- Sales process management and opportunity closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams
- Support the regional ServiceNow partner channels to drive an effective customer experience
- Use internal technology to manage leads providing accurate forecasting territory plans and goals
- Use Data Management through all sources such as CRM social media search engines and AI tools
Qualifications :
To be successful in this role you have:
- 10 years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Experience selling into Hong Kong enterprises (FSI Conglomerates) is essential
- Advanced knowledge of sales force automation customer service management enterprise resource planning or other business application technologies would be ideal
- Experience with the sales process with the ability to navigate and progress short and long complex sales cycles
- Understanding of business sales processes
- Bachelors degree in business marketing or related discipline
- Travel required: 10% (Occasional travel for Customer Briefings or internal events at HQ)
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
