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• If you are NOT a current employee or student please click Apply and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.

POSITION SPECIFICS

Penn State University seeks an experienced and visionary leader to serve as the Director of the Office of Student Care and Advocacy (SCA) within Student Affairs reporting to the Assistant Vice President and Dean of Students. The Director will provide strategic leadership and oversight of programs and services designed to support studentsuccess with a particular focus on students navigating complex personal academic and financial challenges.

The Director will lead a dynamic team dedicated to the four branches of SCA: care coordination basic needs support respondent support and off-campus student support. The Director will foster strong partnerships across the Commonwealth to create a coordinated compassionate and effective student care network and will be instrumental in advancing a culture of holistic care and empowerment at Penn State.

This position requires the successful candidate while on call to be able to report to campus within 30 minutes in the event of an emergency.

Key Responsibilities:

Strategic Leadership and Vision

• Provide leadership and direction for the Student Care and Advocacy unit aligning programs and services with institutional priorities for student success and well-being
• Provide advisement and support to the Student Affairs units at the Commonwealth Campuses and chair the case management community of practice
• Develop and implement a comprehensive vision for student care and advocacy services including crisis response basic needs support and services and advocacy initiatives
• Serve as an advisor to university leadership on matters related to student care crisis intervention and basic needs support

Program Oversight and Management

• Supervise a team that includes a Senior Associate Director Associate Director two Assistant Directors four Case Managers an Administrative Assistant and various part-time student employees or interns at University Park
• Oversee operations of student case management including assessment intervention and follow-up for students experiencing significant challenges
• Provide direct case management for complex or high-need situations using sound judgment and advanced problem-solving skills
• Supervise the chair of the Universitys Care team and oversee its work
• Lead Penn States basic needs initiatives including food security emergency funding off-campus housing support the Students United Against Poverty affiliate organization and the Lions Pantry actively engaging with students student leaders and student governments
• Chair the Case Manager Community of Practice at Penn State convening professionals in student-facing supportive roles across campuses to share resources exchange best practices and build community around student care
• Collaborate closely with the Behavioral Threat Management Team Counseling and Psychological Services University Health Services Student Accountability and Conflict Response Student Disability Resources Global Programs Sexual Misconduct Reporting and Response Undergraduate Education Academic Advising Student Aid the Bursar the Graduate School Academic Colleges and other partners to coordinate care and crisis management
• Establish and maintain partnerships with community agencies and local governments to identify and maximize opportunities to support student success

Student Advocacy and Crisis Response

• Champion inclusion and access by advocating for students navigating barriers to success
• Ensure policies and practices are inclusive and trauma-informed
• Lead on-call rotation and manage most difficult cases
• Assist the Dean of Students in enacting the Universitys Missing Student Protocol
• Serve as an integral member of the Behavioral Threat Management Team
• Supervise the Universitys respondent support program providing support and advocacy to students accused of violative behavior
• Engage with student leaders families and stakeholders to build trust and support networks for students

Assessment and Compliance

• Establish metrics to assess the effectiveness of programs and services using data to drive continuous improvement
• Ensure compliance with federal and state regulations including FERPA Clery and Title IX
• Manage departmental budgets and resources effectively navigating general allocation student fee allocation and grant and development monies

MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn States salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .

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