Executive Quality Assurance
Share
Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Monitor and evaluate calls chats and emails to assess communication quality process adherence and customer satisfaction.
Provide constructive feedback and actionable insights to agents for performance improvement.
Ensure all interactions comply with internal SOPs company policies and regulatory requirements.
Identify and report deviations or non-compliance trends.
Conduct daily weekly and monthly quality audits.
Prepare detailed quality reports highlighting accuracy scores error trends and agent performance.
Share findings with team leaders and managers to drive improvements.
Participate in calibration sessions to ensure consistency in evaluation standards.
Collaborate with training and operations teams to design or update training modules based on audit findings.
Identify recurring issues and perform RCA to find process or behavioral gaps.
Recommend corrective and preventive actions to enhance service delivery.
Track and analyze QA metrics to identify improvement areas in communication compliance and process flow.
Contribute ideas for policy or workflow enhancement.
Key Skills
- Customer
- Ethernet
- Instrument Maintenance
- Auto Parts
- Manual Testing
About Company
Ketto is crowdfunding website in India! With Ketto.org you can Start Campaigns to raise funds for causes such as Medical, Education, Memorial, Sports, & NGO.
