Relationship Manager, Mid-Market

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

As a Mid-Market Relationship Manager youll be at the forefront of growth; turning momentum into mastery.Youll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. Were building a world-class sales organization; fast ambitious and unapologetically driven.

At Intercom we do sales differently. We dont just pitch; we partner. Were asking our customers to make Intercom the heartbeat of their business and that starts with salespeople who can think bigger move faster and win with integrity.

We invest deeply in every Relationship Managers growth. Development isnt a slogan here its baked into how we promote learn and a high-velocity environment where ownership creativity and ambition are rewarded youll find room to stretch influence and make your mark.

What will I be doing

• Own and grow a portfolioof Intercoms mid market customers; driving measurablerevenue expansion retention and long-term loyalty.
  
• Engage with executives and operatorsto uncover pain points positionAI-driven solutions and tie Intercoms platform directly to business impact.
• Design and execute territory strategiesthat go beyond maintenance; targetingupsell cross-sell and multi-business unit expansionwith clear data-backed plans.
• Partner cross-functionallywith Marketing Product and Customer Success; translating real customer needs intoproduct innovation and GTM alignment.
  
• Analyze and communicate performance metricsthat show the story behind growth; retention adoption and platform expansion.
• Invest in team excellencethrough mentoring peers sharing winning plays and raising the overall bar for execution and ambition.

What skills do I need

• 5 yearsin a quota-carrying role managing a large book of business (85 accounts) focused onretention renewals and expansion.
• 3 yearssellingSaaS solutions ideally in complex high-velocity environments.
• Proven successnavigatingprocurement processesand influencing enterprise-level decision-makers.
• Experience selling AI-powered products withdeep knowledge of AI applicationsand the ability to translate technical capability into customer value.
• Atrack record of consistent overachievement;exceeding quota driving revenue growth and complex renewals.

Bonus skills & attributes

• Sharp communication skills; written and verbal tailored to senior stakeholders and technical teams alike.
• Strong commercial instinctspaired with the ability to thrive in a fast-moving evolving organization.
• High intellectual curiosityand agrowth mindset
• Atrusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership influencing not only within your team but across functions to drive alignment and results.

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard but we also offer Windows for certain roles when needed

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

Is this role not quite what youre looking for Join our Talent Community to stay connected with us.