Senior Account Manager
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a Melbourne based Senior Account Manager to lead one of our most strategic wholesale telecommunications accounts. This is a senior high-impact role for a commercially astute relationship leader who thrives at the intersection of wholesale network services complex service delivery and executive stakeholder management.
This role goes beyond traditional account management. You will be a trusted partner to senior customer executives and a credible internal leader able to orchestrate outcomes across network operations product finance and external network partner teams.
This Senior Account Manager is more than an account ownerthey are a strategic driver and growth enabler ensuring the organisation remains a trusted commercially strong and strategically aligned partner within a complex regulated wholesale network.
Key responsibilities:
- Own and grow a large high-value strategic wholesale account focusing on long-term partnership rather than transactional sales
- Develop and execute a multi-year account roadmap aligned to customer growth margin and customer experience strategies
- Lead executive governance forums and manage C-level stakeholder relationships
- Navigate wholesale pricing volume economics margin pressure and complex contract structures
- Anticipate and manage risks arising from network change programs capacity constraints and regulatory shifts
- Lead complex escalations across provisioning assurance service classes and network constraints
- Align sales service delivery product finance and operations through influence rather than authority
Qualifications :
- 58 years proven experience in account management customer success or B2B relationship management.
- Strong commercial acumen with a track record of identifying and closing revenue opportunities.
- Exceptional analytical and numerical skills to drive informed business decisions.
- Outstanding communication negotiation and presentation skills able to simplify complex solutions for clients.
- Experienced in managing strategic accounts and projects in fast-paced high-growth environments.
- Proactive problem-solver with a customer-first approach.
- Skilled in leveraging CRM tools such as Salesforce HubSpot or Dynamics to optimize account performance.
Desirable:
- Experience in the relevant industry such as telecommunications voice or data services.
- Familiarity with customer engagement frameworks or methodologies including QBRs and customer lifecycle management.
- Background in technical or operational environments supporting complex customer solutions.
Additional Information :
Life at Symbio
We ensure our employees have equal access to a range of learning and development opportunities and encourage everyone regardless of gender ethnicity disability sexual orientation or life stage to embrace these opportunities enabling them to develop themselves and their career.
Our employees happiness health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesnt compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.
At Symbio our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands networks and technologies to power the future of global communications.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
Symbio is a software company changing the way the world communicates.Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.Symbio is part of the Aussie Broadband Group - a fast-growing telecomm ... View more
