Learner Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Learner Success Manager should be a proactive and detail-oriented individual passionate about engaging with learners and supporting them on their journey to growth! Strong project planning communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.
Learner Experience Be the key contact for AMI learners on entrepreneurship or professional development learning programmes
Support learners to make the most of their learning journey with AMI!
Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience
Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.
Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI
Own the online learning experience for participants including creating and managing an online learning academy.
Provide real-time actionable feedback to enable the Product Team to innovate and improve our core learning products
Programme Completion Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.
Work with AMIs data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones
Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
Regularly present cohort progress learnings and trends to internal stakeholders
Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team
Programme Management Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager you would be responsible for driving the roll-out of both core and customised programmes. This includes:
Map out a project plan with clear timelines and priorities
Co-facilitate programme kick-offs
Liaise with your assigned facilitator Client Success Manager and the Learning Team in the preparation and delivery of content
Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme
Regularly check / quality assure data reflected in data dashboards to identify anomalies
Data Drive:
Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection
Peer Support: Actively participating in team collaboration days regularly sharing learnings and best practices. This includes:
Support team members in their onboarding journey at AMI
Provide guidance to team members (as requested by Learner Success Lead) to support their growth and development
Requirements
Minimum of 5 years experience in business consulting company training enterprise development or management education (essential)
Proven program management skills and experience (essential)
Experience working in an entrepreneurial or high-growth environment (essential)
Facilitation experience (preferred)
A commitment to AMIs values - be the best always care push the limits do whats right and own it!
Passion for supporting others to thrive - the core of this role is learner engagement and support!
Proactive and clear communication - both written and verbal
Self-motivated and able to take full ownership of own deliverables
Solid time management skills ie. Able to manage competing priorities and outputs
Strong people skills
Excellent project management skills
Willing to learn and collaborate with peers and internal stakeholders at AMI
Creative and innovative thinker
Thrives in a fast-paced entrepreneurial environment
Benefits
Why join us
A high-impact diverse and ambitious team with common values:
Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
Push the limits: We ask why embrace failure and try new things. We never settle.
Do whats right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
Always care: We dont have ego its always team before me. We are kind we celebrate each others success and we care enough to give honest feedback.
A dynamic office & team life:
An office in Kampala Uganda.
Monthly team social events and yearly offsite
Regular learning and coaching opportunities
A hybrid working model
Company Industry
IT Services and IT Consulting
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
