Service Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Excellent Base Uncapped Earnings! World-Class Employee Benefits Unlimited Career Growth at Australias #1 Online Car Dealership
CARS24 is Australias largest online used car retailer and were transforming the automotive experience from end to end.
At our flagship Villawood facility were bringing servicing repair and warranty into a fully integrated tech-driven model. To lead this critical function were looking for a Servicing & Warranty Advisor whos passionate about helping customers confident in their mechanical understanding and ready to run daily operations with excellence.
The Role & What Youll Do
As our Servicing & Warranty Advisor youll be the go-to contact for customers needing repairs maintenance or warranty assistance. Youll manage the service desk coordinate with workshop teams and ensure that every interaction is handled professionally and transparently.
Heres what youll be doing:
- Guide customers through the servicing and repair process
- Manage the day-to-day operations of our service and workshop team
- Handle warranty claim discussions and help customers navigate outcomes
- Ensure performance targets and service SLAs are met
- Upsell additional services that improve vehicle reliability and longevity
- Liaise between customers and technicians to ensure clarity and trust
- Keep accurate records and stay across every repair claim and recommendation
- Work onsite MondayFriday full-time
Requirements
- 1 to 2 years experience in service advising workshop coordination or automotive operations
- Confident communicator with a strong customer-first mindset
- Ability to explain service needs costs and timelines clearly and professionally
- Highly organised and able to manage service bookings and multiple tasks under pressure
- Comfortable working between customers and technicians to resolve inquiries and service updates
- Solid computer skills and experience with service platforms or CRMs
- Confidence upselling additional products or repairs
- Valid Australian drivers licence and willingness to undergo a police/background check
Benefits
- Uncapped earnings (base super commission)
- Monthly $60 phone allowance
- Employee Assistance Program
- Performance-based bonuses
- Access to a $500 annual wellness allowance
- Ground-up opportunity to shape how service & warranty work in a unique AutoTech dealership
- Work with a high-performing collaborative team that values growth and trust
If youre ready to manage a next-gen service and warranty operation and you care about quality teamwork and customer outcomes apply today and help shape the future of servicing at CARS24.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. CARS24 have raised over US$200m in funding at a billion-dollar valuation. Australi ... View more
