Customer Onboarding & Support Specialist

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses automate processes and drive revenue just over 4 years weve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space were a fast-growing team focused on making self storage better for everyone.

To support that growth were hiring a Customer Success Manager focused on EU marketssuch as France Spain Germany or Italy. Youll help onboard and support operators across your markets acting as a trusted guide to help them succeed with Stora.

What youll do

• Guide new customers through onboarding ensuring setup data import and configuration are smooth and successful.

• Respond to inbound support tickets with clarity accuracy and empathy.

• Provide real-time phone support and troubleshooting for priority customers maintaining a professional and friendly tone.

• Work closely with Sales and Customer Success to ensure a seamless handover from new sale to fully onboarded account.

• Keep onboarding milestones and support tickets updated.

• Identify common customer issues or feature requests and share insights with the product and success teams.

• Contribute to help articles videos and templates to make onboarding and support more efficient.

• Advocate for customers and their needs internally and help improve processes that make their experience better.

• This role is a hybrid role with 2 days per week based in our Belfast office.

What were looking for

• Experience in a customer-facing SaaS role onboarding support or customer success is helpful but not required.

• Excellent written and verbal communication skills in English (additional European language a strong plus).

• Strong technical curiosity comfortable learning new software and troubleshooting basic setup or integration issues.

• Empathy patience and professionalism; especially when handling customers under pressure.

• Confident on support calls and able to translate technical steps into simple explanations.

• Highly organised and able to manage multiple onboardings and tickets in parallel.

• Collaborative mindset working across Support Sales and Customer Success.

• Ability to spot patterns propose improvements and take ownership of outcomes.

What we offer

• Competitive salary

• Share options

• Hybrid working (2 days in office and 3 days WFH per week)

• 35 days holiday

• Private health insurance (for you family)

• Company Pension plan

• Apple hardware

Next steps

Were reviewing applications as they come in and will be in touch quickly if it looks like a match.

Equal Opportunities at Stora

Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect and where individual differences are valued.

We welcome applications from all suitably qualified candidates regardless of age disability gender gender reassignment marital or civil partnership status pregnancy or maternity race religious belief or political opinion or sexual orientation.

All recruitment and employment decisions are made on the basis of merit competence and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation.

If you require any reasonable adjustments during the recruitment process please let us know.

Required Experience:

IC