WW Executive Briefing Center Operations Lead
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Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
In this role you will:- Drive the development and implementation of automation tools to streamline briefing operations improve efficiency and enhance customer experience- Oversee worldwide scheduling and resource allocation managing complex scheduling scenarios anticipating and implementing just-in-time solutions- Understanding and managing the complexity of hosting internal and external multi-customer events- Triage exceptions including high-priority executive requests with appropriate problem solving protocols- Facilitate consistent program delivery across worldwide briefing centers while adapting to localized models and resourcing- Ensure seamless delivery across all briefing centers by partnering with catering facilities IT and select vendor teams to ensure operational excellence- Leverage data analytics to identify key trends measure performance and provide actionable insights to improve the EBC program- Maintain key performance indicators (KPIs) and provide regular reports to leadership and partners- Maintain technical expertise in briefing center technologies- Lead support staff as assigned
- 8 years of experience leading operations for complex facilities programs or customer-facing environments
- Proven experience managing multi-stakeholder schedules and resource allocation
- Demonstrated ability to build scalable processes and operational frameworks
- Experience sponsoring IT projects and investments to drive operational efficiency
- Strong analytical skills with experience using data to drive operational improvements
- Executive presence and exceptional communication skills for senior partner management
- Highly organized with ability to manage multiple high-priority projects simultaneously
- Experience with escalation management and exception handling
- Experience in executive briefing centers corporate events or high-touch customer environments
- Background managing international or multi-location operations
- Familiarity with executive-level customer experience standards
- Bachelors degree or equivalent experience
Key Skills
- Corrosion Inspection
- Evaluation
- Drafting
- Activex
- HR Operations
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
