Operations Manager

Pay:$65000.00 - $72000.00 per year

Job description:

Operations Manager (Trades Division)
Base Pay: $65000 - $72000 Commission & Bonus

OTE Annually: ($120000-$150000)

Mission

To safeguard homes and businesses with professional dependable and innovative security solutions delivering a seamless end-to-end customer experience.

Vision

To be the leading provider of innovative door and security solutions in the New York to New Jersey region setting the standard for safety reliability and customer satisfaction.

Core Values

Inspirational Disciplined Accountable Results-Oriented Transparent Aligned

Company Culture

Alpha Locksmith & Security operates like a trades command center. We move fast solve problems without excuses and treat every installation dispatch and customer interaction with professional precision. We invest in our people promote from within and expect leaders to build systems that scale protect margins and eliminate chaos. Collaboration is non-negotiable ownership is mandatory and results speak louder than intentions. Our environment is built for operators who want to build optimize and lead a resilient no-setbacks team.

Role Overview

The Operations Manager is the operational backbone of the trades division. This role is responsible for overseeing field technicians scheduling and dispatch inventory flow compliance safety standards project execution and service delivery. You will own operational efficiency customer satisfaction profit retention and internal accountability across the business.

Key ResponsibilitiesField & Service Operations

• Lead technician teams and dispatch logistics across NY/NJ/NJ service zones
• Optimize routing scheduling and job assignment to maximize billable hours and response time
• Maintain accountability for installation quality job completion rates and service KPIs
• Oversee company trucks fuel cards tools and field resource utilization
• Ensure Alpha delivers a seamless A-to-Z security installation and service experience

Inventory & Supply Chain

• Manage and track inventory for doors locks access systems cameras and security hardware
• Maintain accurate stock levels minimize shrinkage and control operational costs
• Partner with suppliers and internal teams to ensure timely product delivery
• Protect revenue by eliminating delays tied to parts trucks or tools

Process & Compliance

• Build and enforce SOPs for installations dispatch safety inventory and field reporting
• Ensure licensing inspections OSHA compliance and local trade regulations are met
• Maintain transparent documentation and reporting for all jobs trucks tools and materials
• Conduct audits to ensure team alignment and operational accuracy

Team Leadership & Performance

• Drive a disciplined results-oriented team culture that rewards performance not politics
• Train mentor and develop technicians with on-the-job training and certification pathways
• Maintain accountability loops for field productivity response times and quality assurance
• Implement performance incentives that protect profit and reward operational excellence
• Build alignment across internal teams and field teams to support referral and service momentum

Must-Have Competencies

• Proven experience managing field operations in a trades business (locksmith doors security HVAC electrical low-voltage or similar)
• Strong knowledge of dispatch systems routing inventory management and technician oversight
• Ability to create enforce and optimize operational SOPs
• Experience managing company trucks fuel programs and field tooling systems
• Leadership style rooted in accountability transparency alignment and measurable results
• High urgency execution mindset with margin-protection discipline

Operational Competencies

• Organized operatorwho can run schedules field operations and inventory without dropped details
• Adapts quicklyto changing priorities jobsite conditions customer needs and internal bottlenecks
• Makes things happenwith urgency ownership and zero dependency on hand holding
• Metrics drivenleader who tracks job completion response times technician productivity margin retention and customer satisfaction
• Reporting disciplineto deliver weekly operational metrics field performance insights and inventory cost tracking
• Cost efficient decision makerwho finds the best operational solution while protecting profit and controlling spend
• Scales processesfor a team of 15 to 20 technicians installers and field operators

Leadership Requirements

• Proven ability tolead 15 to 20 peoplein a trades or field service environment
• Not afraid to make decisionsand stand by them
• Direct decision makerwho does not freeze when variables change
• Owns accountabilityfor team performance job quality customer outcomes and operational costs
• Finds the best solutionin every scenario while remaining cost conscious and operationally sound
• Drives team successthrough systems clarity coaching and measurable outcomes

Mindset & Authority

• Decision making authority is required. This role must operate as a true decision maker not a coordinator waiting for approval
• No hesitation execution style. You must assess decide deploy and measure
• Comfortable making callsthat impact routing inventory labor allocation vendor costs and customer service outcomes
• No fear of tough conversationswith technicians vendors or customers
• Transparent operator aligned leader results first mentality

Compensation & BenefitsBenefits

• Company truck fuel card fuel reimbursement
• Flexible scheduling
• Tools and equipment provided
• On-the-job training professional development certification pathways
• Paid Time Off
• Employee discount
• Referral program

Compensation

• Bonus opportunities
• Commission pay
• Performance bonus

Why an Operator Will Win Here

This is not a role for task managers. This is for builders who want ownership growth and the chance to architect operations inside a fast-growing trades company. If you want your work to matter your systems to scale and your results to drive the next level of Alphas growth this is your seat.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person