Deputy Director, Learning & Development

Job Title: Deputy Director Learning & Development

Location: Bethesda MD (Remote)
Reports To: Director Care Transformation & Innovation
FLSA Status: Exempt

About NACHC:

Founded in 1971 the National Association of Community Health Centers (NACHC) serves as the leading voice for Americas Health Centers and the people and communities they serve. NACHC works to promote the provision of high-quality affordable community-based health care to everyone particularly to underserved populations.

Position Summary:

Lead the design development implementation and evaluation of engaging data-informed adult learning programs that support national initiatives focused on health center care transformation quality improvement and value-based care.

This role is responsible for producing high-quality instructional materials including e-learning courses multimedia content and performance support tools using Articulate 360 (Storyline and Rise) and other authoring tools.

Contribute to NACHC of the Future as a vital learning organization by contributing to strategic learning and development initiatives across the organization ensuring alignment with NACHCs strategic pillars and fostering a culture of continuous learning.

This position may be remote with occasional travel to NACHC events or team meetings. Work is primarily conducted via virtual platforms with collaboration across functional areas and partners.

Key Responsibilities:

1. Instructional Design & Content Development

• Apply instructional design models (e.g. ADDIE SAM Rapid Prototyping) to develop engaging learning experiences.
• Design and build interactive e-learning modules using Articulate Storyline and Rise.
• Develop supporting learning assets: job aids microlearning facilitator/participant guides reference documents and video content (e.g. Camtasia Vyond and applicable software).
• Create learning activities based on sound adult learning theory implementation science and human-centered design principles.
• Manage course development process from planning to deployment including iterative reviews (alpha beta final) with SMEs and stakeholders.
• Ensure content accuracy accessibility and adherence to instructional and branding standards.

2. Learning Management System (LMS) & Delivery

• Upload test and manage online training materials within the Docebo LMS.
• Provide technical troubleshooting support and optimize learner experiences across platforms (YouTube WordPress etc.).
• Explore and integrate interactive learning technologies (polls scenarios case studies gamification etc.) to increase learner engagement.

3. Strategy Analysis & Learning Advisory

• Support development of learning pathways and curricula aligned with NACHCs business and transformation goals.
• Contribute to learning and development planning advising on best practices tools and trends in adult learning.
• Conduct learner analysis needs assessments and performance gap analysis to inform design strategies.
• Collaborate with L&D teams to establish key performance indicators (KPIs) and evaluate training impact.

4. Cross-Functional Collaboration

• Partner with SMEs internal departments and external vendors to design and deliver high-quality learning experiences.
• Collaborate with NACHCs communications teams to promote training and evaluate user engagement.
• Support mentorship coaching and peer learning opportunities within the Community Health functional area and across NACHC.
• Participate in NACHC-wide L&D initiatives including contributing to the Learning & Professional Development Workgroup.

5. Project & Administrative Support

• Manage multiple instructional design projects with clear timelines documentation and communication workflows.
• Contribute to content updates website resources LMS analytics and reporting to funders.
• Support onboarding of new staff and contribute to internal capacity-building related to instructional design practices

Required Qualifications:

• Masters degree in Instructional Design Instructional Technology Education or a related field.
• Minimum 35 years of experience designing e-learning and blended training using Articulate 360 suite (Storyline and Rise).
• Demonstrated experience applying instructional design theories adult learning principles and learning analytics.
• Experience managing content in a Learning Management System.
• Strong project management and organizational skills.
• Ability to synthesize complex information into learner-friendly formats.

Key Skills & Competencies:

• Proficiency in authoring tools: Articulate Storyline and Rise (required).
• Experience with video editing and multimedia tools (e.g. Camtasia Vyond SnagIt).
• Strong command of Microsoft Office Suite (PowerPoint Word Excel).
• Familiarity with Adobe Creative Cloud and/or graphic design tools is a plus.
• Experience supporting health centers PCAs or healthcare transformation initiatives.
• Familiarity with topics such as quality improvement value-based care and implementation science.
• Data-informed mindset with ability to evaluate learning outcomes.
• Excellent collaboration communication and interpersonal skills.
• Commitment to equity inclusion and learner-centered design.
• Ability to manage multiple priorities in a fast-paced mission-driven environment.
• Prior experience working in a nonprofit healthcare or public health organization.

Why Join NACHC

At NACHC youll be part of a dedicated and collaborative team working to improve the health and well-being of communities nationwide. We offer competitive compensation comprehensive benefits and opportunities for growth in a purpose-driven organization.

Salary: $100000 - $130000