Director of IT

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats Coin Laundries & On-Premises Laundries. From financing to repairs Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Director of IT

What we are looking for:

The Director of IT is a hands-on leadership role primarily responsible for managing maintaining and ensuring the stability and security of the entire organizations information technology infrastructure and systems. This role focuses on operational execution team management and consistent service delivery to support all business functions. The Director will drive process efficiency resolve major technical escalations manage vendor relationships for service performance and lead a technical team to maintain reliable secure and available IT services.

Before we continue to dive into the requirements for the role lets talk about Why you should join LaundryLux

Career Advancement: We offer a career not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development with continuous learning

Diversity Initiatives: We are proud to have launched the Womens Initiative focused on building a better workplace for women providing support and recognizing the talented women within our company.

LaundryLux Benefits: We offer a comprehensive benefits package including:

• Health benefits package including medical dental & vision plans

• Life Insurance

• 401(k) with company matching

• Paid Time Off

• Paid Holidays

• Profit Sharing

• Employee Referral Program

• Mentorship Program

• Company Sponsored Training

• Tuition Reimbursement

Back to the role:

What you will do:

Infrastructure and Security Management

• Directly manage and maintain the performance reliability and security of the network architecture data center operations and data communication links.

• Oversee all network security operations including incident response system patching and continuous monitoring to mitigate risk for sensitive information.

• Lead the planning execution and configuration of all major IT installations upgrades rollouts and system integration projects as directed by executive leadership.

• Serve as the primary technical expert and final escalation point for the resolution of critical infrastructure and system outages.

• Ensure all IT facilities and systems are operating effectively through daily system monitoring housekeeping tasks and compliance with operational procedures.

Service and System Delivery & Support

• Manage and optimize IT service delivery ensuring that Service Level Agreements (SLAs) and Statements of Work (SOWs) are consistently met for internal users.

• Provide advanced application support across all business systems (e.g. Epicor ERP MS Dynamics CRM) diagnosing complex issues and managing the routing and escalation to third-party vendors where necessary.

• Manage the administrative tasks for core systems including Entra ID user administration (e.g. password resets network drive mapping) serving as a crucial backup to the dedicated admins.

• Develop and maintain clear and current technical and procedural documentation for all IT software and systems.

• Manage and optimize the IT Help Desk function to serve as the single point of contact for all user support needs.

• Manage the process for efficiently onboarding and offboarding employees including systems access as well as hardware/software/equipment needs.

• Manage and optimize hardware inventory when needed including the tracking of issued and returned hardware and maintenance/disposal of used equipment.

• Manage mobile device setup configuration and support.

• Develop and monitor key performance indicators (KPIs) for the Help Desk such as resolution time first-call resolution rate and customer satisfaction (CSAT) scores.

• Ensure consistent and high-quality delivery of IT services across the company by establishing monitoring and achieving Service Level Agreements (SLAs) for all support tiers.

• Deliver training on company software to both internal staff and external users to minimize support requests and maximize user adoption.

• Develop and maintain clear and current technical and procedural documentation for all IT software and systems and ensure this documentation is used by the Help Desk team.

Operational Planning and Vendor Management

• Develop RFPs for IT-related purchases focusing on hardware and services necessary for operational continuity and improvement to present to the Executive team.

• Manage key IT vendor and service provider relationships managing budgets and ensuring contract compliance performance and value.

• Advise management of any planned IT changes necessary process improvements and new technology required to solve current operational issues.

• Oversee websites and domains ensuring continuity of payment and accessibility records partnering with the Marketing department on technical requirements.

Supervisory:

• Lead mentor and manage the IT team.

• Oversee the daily workflow priorities and schedules of the department staff ensuring maximum efficiency and responsiveness to user needs.

• Recruit interview hire and train new team members focusing on technical proficiency and customer service skills.

• Manage employee performance through regular 1:1s goal setting timely evaluations and constructive feedback.

• Motivate and support the team by fostering a productive supportive and solution-oriented technical environment.

What you should have:

• Expert-level technical proficiency in network architecture system administration domain management and security protocols.

• Demonstrated experience with and strong operational understanding of an ERP system (Epicor experience highly beneficial).

• Proven ability to manage IT service desks utilizing IT Service Management (ITSM) best practices (e.g. ITIL framework knowledge is a plus).

• A structured logical thinker with advanced problem-solving skills and the ability to diagnose and rapidly solve complex production issues.

• Excellent communication skills particularly the ability to translate technical problems and solutions into clear action items for both staff and management.

• Advanced level domain experiences dealing with and mitigating day-to-day risk for sensitive information along with key expertise in audit controls.

Education and Experience:

• 10 years of hands-on experience in IT operations infrastructure management and service delivery.

• 3-5 years of proven experience in leading mentoring and managing a technical IT team.

• Bachelors degree in Information Technology Computer Science or a related field is required.

• Relevant industry certifications (e.g. ITIL CCNP CISSP) emphasizing operational management and security are highly valued.

Our Values:
People Share Responsibility Integrity Excellence Customer Focused Meaningfulness and Fun

If you are looking for your next challenge then this is your chance to join our team of exceptionally talented creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Our company participates in E-Verify.