Point-of-Sale Specialist (L2 Support)
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
What We Offer
As a level 2 Terminal support you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale identification of hardware of software issues in terminals resolving them or escalating with the vendor teams for restoration of services.
WHAT WILL YOU DO
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
As a level 2 Terminal support you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale identification of hardware of software issues in terminals resolving them or escalating with the vendor teams for restoration of services.
WHAT WILL YOU DO
- Installing and maintaining Point of Sale systems software and interfaces
- Liaising with suppliers and coordinating activities with support partners and vendors.
- Creating operating manuals checklists and training manuals / materials
- Championing daily operational coordination between customers internal IT and specialist departments (including operational emergencies).
- Solving hardware software network and communication problems in POS systems and related applications
- Organizing mass rollouts of terminal software administration creating and updating tickets
- Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required.
- TMS (Terminal Management System) ownership and support.
- At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
- Experience in application support release and incident management.
- Solid experience with troubleshooting POS hardware & terminal software network and communication problems (incl. TCP/IP and GPS)
- Great communication skills.
- Experience working in multi-vendor teams raising issues and pushing for timely resolution of issues.
- Verifone and MX51 experience is desired.
- Ideally Microsoft Network certification and or CompTIA certs such as A Network Cloud
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Payreto relieves companies from operational constraints and complexities and helps to make the business more effective and efficient.
