HR Customer Support Specialist

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

About the job
We are seeking a proactive and detail-oriented HR Customer Support Specialist to support Alfa Lavals U.S. Human Resources Shared Services this role youll be instrumental in delivering high-impact HR support across the organizationpartnering with employees managers HR Business Partners and Centers of Excellence to ensure smooth operations and exceptional service.

This opportunity is ideal for a resourceful HR professional who thrives in a fast-paced collaborative environment. You bring technical precision a customer-first mindset and a passion for continuous improvement. Youll navigate a wide range of HR activitiesfrom systems and data to compliance and communicationwhile embodying Alfa Lavals core drivers: Action Interaction and Satisfaction.

If youre energized by solving problems building trust and making a meaningful impact behind the scenes wed love to hear from you.

This is a hybrid role based in Houston TX or Richmond VA.

As a part of the team you will:

• Process new hires from time of job offer through first week of hire

• Act as first point of contact for inquiries into HR from internal and external clients responding with a high level of customer service professionalism and promptness

• Follow set standard operating procedures (SOPs) when completing tickets submitted via the ticket management system (ServiceNow)

• Process day-to-day Human Resources transactions accurately enter data into HR systems and databases and ensure proper transmission of HR data to employees and relevant HR stakeholders

• Interact with various departments to resolve issues and complete tasks for the greater HR team

• In partnership with HR immigration attorneys and employees ensure visa processing is completed for employees requiring visas

• Recommend process improvements identify issues and make suggestions that enhance customer service and increase efficiencies

What you know:

You have high energy a positive attitude and enjoy developing relationships in a matrix business addition you have:

• A High School diploma or equivalent required; Bachelors Degree and 2 years HR related customer service preferred

• Experience working in an HR Shared Service Center preferred

• Proficiency in Microsoft Office (Word Excel Outlook)

• Experience with Workday ADP or similar HCM/HRIS database

• Experience working with ServiceNow or other similar ticketing system preferred

• Familiarity with a broad range of HR functions

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Whats in it for you

Alfa Laval offers a competitive salary and full benefits package including medical/dental/vision/life 401(k) plan and more. At Alfa Laval we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family background skills and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The base salary for this role is typically $29.00 to $32.00 per hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.

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