Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Guest Service Agent
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.
What is in it for you:
- Worldwide employee and family and friends benefits at Accor Hotels.
- Learning & development programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Laundered uniforms
What you will be doing:
As a Guest Service Agent you will be passionate about providing outstanding experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard and to do that you are genuinely fascinated by people curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests visitors and ambassadors ensuring maximum guest satisfaction.
To be successful in the GSA position you will have excellent attention to detail effective communication skills proven experience within a quality establishment and above all else pride yourself on ability to exceed both the guest expectations and hotel standards.
Qualifications :
What you will bring to the role:
- Previous experience in a similar role within a hotel is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
- Flexible schedule including the ability to work evenings weekends and public holidays including the Christmas period.
- Note: shift times AM 7am-3pm & PM 3pm-11pm
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Casual
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
