Customer Service Representative
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Job Location:
Launceston - Australia
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
MyState Limited are proud to be part of a united financial services group MyState Bank Auswide Bank SelfCo and TPT Wealth dedicated to delivering exceptional banking experiences and helping Australians achieve more. We believe in creating an environment where everyone feels valued respected and empowered to do their best work.
The Opportunity
Were seeking a Customer Service Representative to be the first point of contact for our customers and help them find the right solutions for their banking needs. Youll deliver accurate and timely service promote alternative banking options and identify opportunities to connect customers with products that make a difference.
Your Impact
- Provide superior customer service by processing transactions efficiently and accurately.
- Manage queue times and ensure effective time management to meet productivity targets.
- Maintain a thorough understanding of MyState Limiteds policies processes and products.
- Adhere to compliance and risk management requirements.
- Actively identify and refer new business opportunities to meet individual and team targets.
- Promote digital banking solutions such as ATMs PAYs and Internet Banking.
- Resolve customer concerns at first contact and escalate when necessary.
- Support team activities and contribute to a collaborative environment.
- Continuously develop your knowledge and capability to better serve customers.
What You Bring
- Experience in retail or financial sales with a strong customer service focus.
- Working knowledge of retail banking products and customer needs (desired).
- Ability to use multiple computer systems effectively.
- Proven ability to meet referral and performance objectives.
Why Youll Love Working Here
- Be part of a team that creates exceptional experiences for customers every day.
- A collaborative inclusive culture where your voice matters.
- Career pathways across our group including banking lending and wealth management.
Ready to Join Us
Apply now and help us deliver exceptional banking experiences. If you have questions reach out to
We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds identities and abilities. If you need adjustments during the recruitment process please let us know.
Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We're a bank that does both numbers & feelings, with smart tech and people that care. Our customers are human and that’s how we treat them.
