Voice & Email Chat Process

Delhi - India

Monthly Salary: INR 420000 - 540000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role & Responsibilities

Handle inbound and outbound voice enquiries and email communications for bookings amendments cancellations and general travel queries with prompt professional responses.
Manage live chat conversations and email ticket queues; triage resolve and document issues in the CRM/ticketing system to meet SLA and CSAT targets.
Process booking changes coordinate with operations and suppliers (hotels transport guides) and update customer itineraries accurately.
Use VOIP and ticketing tools to log interactions apply company SOPs troubleshoot common payment or reservation issues and initiate refunds/voids as required.
Escalate complex or high-priority issues to team leads or operations with clear context and required actions; follow up until resolution.
Contribute to knowledgebase updates share feedback on recurring problems and participate in training to improve service quality and first-contact resolution.

Skills & Qualifications

Must-Have

Voice support
Email support
Live chat support
Zendesk
VOIP platforms
Ticketing systems

Preferred

Amadeus
Sabre
Multilingual support (Hindi or other Indian languages).

Required Skills:

chatemailoperations

Role & ResponsibilitiesHandle inbound and outbound voice enquiries and email communications for bookings amendments cancellations and general travel queries with prompt professional responses.Manage live chat conversations and email ticket queues; triage resolve and document issues in the CRM/ticket...